Customer experience made operational
Make your customer satisfaction and customer loyalty program operational. With an NPS based system, you are ensured the easiest way to measure, understand and act on input from all the stakeholders of the organization.
NPS.Today is a radar for all your customer experiences. Through full integrations for your customer oriented systems, surveys are automated across the entire customer journey. Break down silo’s across the company, by incorporating the same tool in all departments, and get the customer’s feedback where it optimizes value and creates action.
What Is Net Promoter Score?
Net Promoter Score (NPS®) is the most used method in the world, to measure customer loyalty. The method is called “the ultimate question” as you only ask your customers one question;“How likely is it that you will recommend us to a friend or colleague?”
But NPS does more than just measure customer loyalty. By adapting the question, you can measure across the entire customer journey and thereby turn your customer loyalty program operational.
We Know Our Integrations
Pricing and packages
No NPS.Today clients should buy something they do not need. We think in long-term solutions and are not afraid to start small.
If our standard packages do not fit your needs, we will tailor a Custom-solution that will.
- Suitable for those who want to get started straight away and can import their respondents via Excel. Our NPS-coach will get you started, and you can easily upgrade and automate to suit your needs.
- You have basic demands but may want to measure through several channels or add automation via integration to your customer system. This option includes integration to Outlook.
- You want an operational solution with automated surveys. You need the possibility for integration to your costumer systems as well as business intelligence software (PowerBI).
- For organizations with a great volume who desire a fully automated and operational system across several touch points, and with integrations and plug-ins for numerous IT-systems.
Configure your solution
Regardless of the size of your organization, whether you are just initiating your loyalty program or have advanced needs, NPS.Today offers a solution that fits your needs. Think big, start small and add additional volume and features when you need it. You have the opportunity to select the program that suits you best or tailor your own.
EVENTS and inspiration regarding NPS
Do you want to see examples of others who have benefited from operational customer loyalty and gain insight in what NPS can do for your organization?
We regularly arrange webinars, morning briefings and other events about NPS and operational costumer loyalty. Join us and gain an insight in how you can introduce or implement NPS in your organization. Our events are either in smaller groups or online and you always have the opportunity to ask questions.
Our Clients’ triumphs, Our Success
Read about our clients’ journeys towards increased customer satisfaction.
Want to hear more?
Then contact us
1606 Copenhagen V
+45 25 944 988