Cases

Dansk Erhverv

Dansk Erhverv

Satisfaction surveys as a tool for dialogue"Dansk Erhverv is a house with many functions, but the main determining factor for our success is our members' experience of our performance and services" Jan Hjorth-Mosegaard, Deputy Director responsible for IT and...

SATS

“OUR COO GAVE ME A FOLDER ABOUT NPS, AND THEN WE WERE OFF” An NPS folder in the hand was in four months turned into a fully implemented survey campaigns of the members in the 46 SATS gyms. There is no doubt that Julie Fick and Christopher Gude have had a busy fall....

Moment

“PREVIOUSLY WE MADE IMPROVEMENTS BASED ON ASSUMPTIONS AND NOT KNOWLEDGE” Sara Vinding, Operations Director at Moment A/S, has been along since the start when they in 2010 decided to implement Net Promoter Score in the Copenhagen-based recruitment agency. Moment...

Jyllands-Posten

JYLLANDS-POSTEN INCREASES LOYALTY WITH NET PROMOTER SCORE Jyllands-Posten, one of the leading suppliers of quality journalism in Denmark, both in printed version and digitally, as many other Danish and international organizations want to have a deeper understanding of...

EGN

EGN HAS BECOME EVEN CLOSER WITH THEIR CUSTOMERS “We cannot just sit in here and think we know what happens out there.” Jørli Birk, Business Unit Director in the biggest professional network in Denmark, EGN Network Denmark, in this interview tells about how EGN works...

eurodan-huse

OPERATIONAL NPS CREATES INSIGHTS IN BOTH CUSTOMERS AND EMPLOYEES What difference does operational NPS do to an organization with an already large focus on good customer experiences? Via NPS.Today, eurodan-huse has systemized the surveys of customer satisfaction....

Columbus

COLUMBUS A/S HAS MADE CUSTOMER SUCCES A STRATEGIC TARGET WITH THEIR 2020 STRATEGY AND NOW THEY ARE CONDUCTING SURVEYS ON THEIR CUSTOMER’S LOYALTY IN 11 COUNTRIES WITH NET PROMOTER SCORE “We come from a strategy that was introverted to now having and extroverted focus...

Altinget

It is visible, black on white, how a membership cycle changes in both negative and positive directions. Mads Anker Holt Sørensen, senior consultant in Altinget and Mandag Morgen Arena, tells in this interview how one can maintain network members med NPS. It has become...

Audika – CUSTOMER LOYALTY ACROSS BOARDERS

THIS IS HOW AUDIKA CREATES CUSTOMER LOYALTY ACROSS BOARDERS“Quickly we realized that NPS.TODAY is a really great tool. It was easy to set up and it supports our way of working with loyalty. We receive the results immediately and can apply it to all our...