Providing the right customer service, requires that the individual agents in contact centers and customer service, actually understand the customers and are trained to meet their needs.
With nps.today, you get an operational tool to measure, understand, and act on your customer experiences, directly from your existing phone and IT systems. Combine with P-GAP and experience your company’s NPS score increase as your employees get closer to customers.
Integrated directly into your current IT-systems
Easily integrate NPS and P-GAP into your company’s existing systems with our plug & play.
Get closer to your customers and train your service personnel.
Simple setup and send out of surveys to measure both NPS, CSAT, and CES.
Measure across all channels such as e-mail, text messages, website, newsletter, in-app, or tailored solutions.
Automatically send surveys in different touchpoints with your company.
Set up rules for timely survey send, so your customers do not experience the surveys as spam.
Make it easier to categorize responses by letting customers specify what their feedback is regarding, based on predefined topics.
Use the system’s own dashboards, which are displayed directly in the employees’ systems and provide an overview of the individual customer.
NPS coach is included in all subscriptions.
Turn contact center surveys, into part of the customer experience, and part of your company’s business growth strategy. By using NPS in customer centers and customer service, service personnel can act proactively, when in contact with the customer. Read more about why NPS is the ultimate tool for customer service.
P-GAP is a method and a unique tool for training your front staff. By combining an NPS program with the method, service personnel get even closer to customers and can deliver higher quality service. But what is P-GAP and how is it used in contact centers and customer service?
Check out our native integrations and read more about our Connect Kit to Contact Centers.
If you have become curious about how NPS, P-GAP, and our integration options can make a difference to your customer service or contact center, book a free session with one of our NPS advisors.
The implementation of P-GAP was a challenging eye-opener experience for Norlys Digital. And a key tool in improving the customer experience and creating a consistent culture. Read how Norlys Digital use nps.today for customer service, and become inspired on how it may help you as well.
“It is a fantastic tool for entering into a dialogue with the customer. The large number of responses has ensured that the statistical uncertainty has been removed from the measurements, so that it is not just a single employee who has all the sour customers, but that there is enough data to show a true picture.”
“We quickly realized that nps.today is a really good tool. It was easy to set up and it supports our way of working with loyalty. We get the results immediately and can use it in all our markets.”
“We are in the process of defining the entire customer journey and getting NPS surveys across all the touchpoints, where we want a greater understanding of our customers’ experiences, needs and wishes. In this way, NPS becomes an integral part of the customer journey.”
“It is a tool that works and creates value and is not just a ‘manifested management tool’ that dies after two and a half months. It is an integral part of the organization, it actually gets used and we can report to our board. It gives value in everyday life that we can see what we do well and follow up on the individual member. That is where the true value lies.”
“The advantage is that with nps.today’s solution you get a quick overview of your data using the dashboards we have set up. That means we can act before it’s too late. We can, because we can constantly follow all incoming answers, and continuously see what NPS score our members give us.”