Passion for software and good customer experiences
nps.today was founded in 2016 consisting of a dedicated team of software and customer relations experts. We are situated in the center of Copenhagen and combine passion for functioning IT with solid experience in customer experience. We deliver and implement SaaS plug-in solutions to make the use of a customer experience program simple and fully automated.
We know how important it is to visualize customer feedback to enable it to create value. We also know just how much trouble IT systems can lower the functioning of a well-established loyalty program. Our experience shows that it can be difficult to convert long questionnaires into operational action. Therefore, nps.today is designed to make feedback collection easy, gain an overview, and convert insights into value creating action.
The road to operational NPS
nps.today is a software platform for measuring customer experiences. We deliver an operational and automated customer loyalty program, based on the Net Promoter Score. Using the NPS method, it is possible to measure, understand, and act on the customers experience in a simple and effective way. We integrate NPS into your existing IT systems, processes, and contact points.
Thus, the slogan: “ignite your customer loyalty”.
We deliver SaaS plug-in solutions to make it easy to implement and operate an automated customer experience program, monitor customers’ experiences and loyalty, as well as making the right decisions to ensure long lasting and profitable relations.
Both our customer and employees NPS will exceed 75, and before the end of 2024 we will be the leading European solution for handling customer experiences, for both organizations and other SaaS suppliers.
The most important parameter in getting happy customers is happy employees. Working with us, you are not just a part of the team, you are part of the family. It is very important to us that going to work is a fun experience, and that our employees are happy, within as well as outside of the “office hours”. Social events, flexibility in everyday life, and tolerance is key at our workplace. We work as a team, are open-minded, and of course have a sky high eNPS. Do you want to be part of the family?