Customer Cases

Moment - Logo
>> Previously we only made improvements based on assumptions.”

Sara Vinding, Operations Director, Moment A/S

In 2010 the Danish recruiting company Moment A/S started measuring their customer loyalty using the Net Promoter Score method. This made Moment A/S a Danish frontrunner. Read about their journey and transformation as a company….

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>> Our COO gave me a leaflet about NPS, that was all it took to begin.”

Julie Fick, Campaign Consultant, SATS, Christopher Gude, Business Analyst, SATS

There is no doubt that Julie Fick and Christopher Gude’s have been busy. They have in collaboration with their colleagues at SATS’s headquarters in Copenhagen implemented Net Promoter Score in no less than 46 centres across Denmark. Read more….

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Columbus - Logo
>> The big difference is that we now talk about it!”

Esben Christensen, Service Operations Director, Columbus Global

Customer Success has become an important initiative of Columbus’ 2020 strategy. This resulted in the implementation of customer loyalty programs in 11 countries. Read about the global IT services & consulting corporation’s NPS journey.

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