Cases2018-12-10T11:31:54+00:00

Customer Cases

What our customers say

Moment A/S
“Previously we only made improvements based on assumptions”

Sara Vinding, Operations Director, Moment A/S

Sara Vinding, Operations Director hos Moment A/S, har været med fra starten da man i 2010 valgte at implementere Net Promoter Score hos det københavnske vikar- og rekrutteringsbureau.

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Fitness dk
“Our new COO gave me a leaflet about NPS, that was all it took for it to begin.”

Julie Fick, Campaign Consultant, Fitness dk
Christopher Gude, Business Analyst, Fitness dk

Det har været et travlt efterår på Fitness dk’s hovedkontor. En NPS-folder i hånden blev på 4 måneder omsat til fuldt implementerede målinger af medlemmerne i  46 centre.

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Columbus
“The big difference is that we now talk about it!”

Esben Christensen, Service Operations Director, Columbus Global

Columbus har gjort Customer Success til et strategisk mål med deres 2020 strategi og som et vigtigt led måler de nu kundernes loyalitet i 11 lande.

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