Cases

complycloud

complycloud

Insights are the best sales tool “The value of integrating surveys across the entire customer journey in our CRM system, became clear right from the start. And in addition, our sales process has been significantly strengthened”. Glenn Rossen, Sales Director Glenn...

Håndværker.dk

Håndværker.dk

AT HÅNDVÆRKER.DK, THE EMPLOYEES ARE ONBOARD THE CUSTOMER JOURNEY “All employees are involved in the NPS work from day one and in why the customer journey is so important in our company. Therefore, they also do not experience that we measure on them, but that we focus...

Dansk Erhverv

Dansk Erhverv

Satisfaction surveys as a tool for dialogue "Dansk Erhverv is an organization with many functions, and what drives our success is first and foremost the members' experience and satisfaction with our services" Jan Hjorth-Mosegaard, Deputy Director with responsibility...

SATS

SATS

"OUR COO HANDED ME A FOLDER ABOUT NPS, AND OFF WE WENT" An NPS folder in the hand was in four months turned into a fully implemented survey campaigns of the members in the 46 SATS gyms. There is no doubt that Julie Fick and Christopher Gude have had a busy fall....

Moment

Moment

NPS became a part of Moments overall vision “PREVIOUSLY WE MADE IMPROVEMENTS BASED ON ASSUMPTIONS AND NOT KNOWLEDGE” Sara Vinding, Operations Director at Moment A/S, has been along since the start when they in 2010 decided to implement Net Promoter Score in the...

Jyllands-Posten

Jyllands-Posten

JYLLANDS-POSTEN INCREASES CUSTOMER LOYALTY WITH NPS Jyllands-Posten, one of the leading suppliers of quality journalism in Denmark, both in printed version and digitally, as many other Danish and international organizations want to have a deeper understanding of their...

EGN

EGN

EGN HAS COME EVEN CLOSER TO THEIR MEMBERS “We cannot just sit in here and think we know what happens out there.” Jørli Birk, Business Unit Director in the biggest professional network in Denmark, EGN Network Denmark, in this interview tells about how EGN works...

eurodan-huse

eurodan-huse

OPERATIONAL NPS CREATES INSIGTS FOR BOTH CUSTOMERS AND EMPLOYEES What difference does operational NPS do to an organization with an already large focus on good customer experiences? Via NPS.Today, eurodan-huse has systemized the surveys of customer satisfaction....

Columbus

Columbus

COLUMBUS A / S HAS MADE CUSTOMER SUCCESS A STRATEGIC GOAL IN THEIR 2020 STRATEGY “We come from a strategy that was introverted to now having and extroverted focus on the customers” CEO of Service Operations at Columbus, Esben Christensen, says. The top management and...

Altinget

Altinget

It is visible, black on white, how a membership cycle changes in both negative and positive directions. Mads Anker Holt Sørensen, senior consultant in Altinget and Mandag Morgen Arena, tells in this interview how one can maintain network members med NPS. It has become...

Audika

Audika

HOW AUDIKA CREATES CUSTOMER LOYALTY IN A GLOBAL MARKET“Quickly we realized that NPS.TODAY is a really great tool. It was easy to set up and it supports our way of working with loyalty. We receive the results immediately and can apply it to all our markets.”Birgitte...