A complete software solution for measuring, understanding, and taking action across all transactions througout the customer journey. We offer all the necessary functions you need to drive an operational and automated CX solution integrated in your existing IT and CRM systems.
Measure with ease
Set up campaigns for all your touchpoints and channels in a few minutes. Send out data driven survey campaigns by integrating your IT systems with our platform and get started fast and easily with our plug and play setup.
Create your branded survey campaigns including CSAT, CES, and NPS.
Get started quickly with ready-to-use templates for campaigns and processes.
More than 20 languages
Measure in local languages for improved response rates and quality feedback. Variations in language secure consistent measurements at international levels.
Add up to 5 more ratings or questions for increased customer insights.
Use the Live Web Dashboards, our plug-in for PowerBI, or integrate with your favorite BI system.
Measure via e-mail, text message, website, newsletter, in-app, or tailored solutions.
Categorization for analysis
Identify and prioritize areas for action with response categorization or AI.
A dedicated coach to help you succeed with your CX program is Included in all subscriptions.
360 degrees automation via plug-ins for your CRM system and your favorite IT systems.
Integrate in your IT work life
NPS and CX integrated in your existing tools including Office 365, Outlook, and Teams.
Set up notifications and alarms for action and timely follow up on selected responses.
Using throttling and doublet handling you can easily make sure that you customers never get more surveys than you intend.
Integrate in relevant channels
Collect customer feedback in the relevant channels. Activate text message surveys from your telephone system or contact center. Send out e-mail surveys based on customer transactions. Integrate surveys in your app via pop-ups on your website or embed surveys directly in your digital communication. Our software makes it easy to collect feedback across all touchpoints and channels.
Send branded surveys with single scale responses directly in the e-mail. Transmit measurements via e-mail in a design customized for your brand or company.
Ask your customers and users about their experience via survey pop-ups on your website, your online shop, or in your app.
Integrate surveys directly in your customer apps.
Collect feedback with QR codes on your product packaging, brochures, receipts, or other printed materials.
Perform text message surveys with branded link campaigns, reason mapping, and follow-up questions in browsers.
Collect feedback via tablet stands, personal interviews, and with QR codes.
Embed your surveys in your newsletter, on your website, or in other digital communication such as chat.
Collect answers via links embedded in your additional digital communication.
Whether you want NPS via smoke signals or carrier pigeons, we are ready to help with a custom-made solution.
Would you like to see how it works?
We have collected a selection of surveys across possible channels. Try it yourself!
NPS for P-GAP is our newest feature. The solution builds on top of your existing system, but allows for measurement of the perception between costumer and employee. This function is specially designed to strengthen the customer service function making sure that the customer receives the best possible service.
Integration with your IT systems is essential for an effective and successful Costumer Experience program. And it does not have to be a hassle.
With nps.today you will have plug-in integrations for all the major customer systems and connectors for most other IT systems. We integrate your new CX radar with your customer system and make sure that customer feedback is visible and creates value across the entire organisation.