nps.today

Features

Campaigns

Create your branded survey campaigns including CSAT, CES, and NPS.

Easy setup

Get started quickly with ready-to-use templates for campaigns and processes.

More than 20 languages

Measure in local languages for improved response rates and quality feedback. Variations in language secure consistent measurements at international levels.

More questions

Add up to 5 more ratings or questions for increased customer insights.

Visualize feedback

Use the Live Web Dashboards, our plug-in for PowerBI, or integrate with your favorite BI system.

Omnichannel surveys

Measure via e-mail, text message, website, newsletter, in-app, or tailored solutions.

Categorization for analysis

Identify and prioritize areas for action with response categorization or AI.

NPS coach

A dedicated coach to help you succeed with your CX program is Included in all subscriptions.

Full automation

360 degrees automation via plug-ins for your CRM system and your favorite IT systems.

Integrate in your IT work life

NPS and CX integrated in your existing tools including Office 365, Outlook, and Teams.

Alarms

Set up notifications and alarms for action and timely follow up on selected responses.

Anti-spam (throttling)

Using throttling and doublet handling you can easily make sure that you customers never get more surveys than you intend.

E-mail

Send branded surveys with single scale responses directly in the e-mail. Transmit measurements via e-mail in a design customized for your brand or company.

Pop-up

Ask your customers and users about their experience via survey pop-ups on your website, your online shop, or in your app.

In-App

Integrate surveys directly in your customer apps.

QR code

Collect feedback with QR codes on your product packaging, brochures, receipts, or other printed materials.

Text message

Perform text message surveys with branded link campaigns, reason mapping, and follow-up questions in browsers.

On location

Collect feedback via tablet stands, personal interviews, and with QR codes.

Integrated

Embed your surveys in your newsletter, on your website, or in other digital communication such as chat.

Link campaign

Collect answers via links embedded in your additional digital communication.

Tailored solution

Whether you want NPS via smoke signals or carrier pigeons, we are ready to help with a custom-made solution.

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