NPS.Today FOR Salesforce
Omni channel NPS platform for Salesforce
NPS.Today is a fully integrated NPS solution for Salesforce. Handle your customer loyalty across sales, service and marketing, with no manual processes, no unnecessary shifts between systems, and no large scale IT projects. Make automated satisfaction surveys, get an overview of your customers’ experiences and take action based on the customer’s NPS rating, the same day you decide to buy.
Example: NPS on Account level
TURN ON YOUR CUSTOMER ”RADAR”
The method creates useful feedback during the collaboration with both potential, new and existing customers, and provides answers to questions you had never dreamed of asking. Use customer feedback to increase sales, optimize the buying experience and retain dissatisfied customers who may be on their way out. That is what we call operational NPS.
Automate with Process Builder
With the Process Builder in Salesforce, you have the opportunity to fully automate your surveys. Automate surveys by, for example, closing a case or winning sales. You can also set up automated processes based on incoming NPS responses to ensure timely follow-up on both negative and positive customer feedback.
A PLUG & PLAY SOLUTION WITH NO IT PROJECTS
The solution is ready for use right away and requires no major IT projects to get started. The solution comes with a ready-made standard setup, but is easy to adapt to your company’s specific work flows.
Do you need good advice or further help with setting up NPS, data analysis, etc. All our NPS.Today subscribers have their own permanent NPS Coach affiliated.