nps.today

nps.today

30.07.21

Best advise for operational CX with NPS

We have gathered a number of tips to improve the customer experience. Because with an NPS-based loyalty program, it is thus possible to harvest input from customers.

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nps.today

30.07.21

Get the most out of your NPS survey

Sending out a Net Promoter Score survey and collecting answers is one thing. Another is to optimize the way you measure so that NPS creates value for the business, customers, and employees. Read our top tips for getting the most out of your customer surveys.

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nps.today

29.07.21

P-GAP – mind the gap

P-GAP calculates the difference between the customer’s and the employee’s experience in a given situation and generates a report with the result.

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nps.today

27.07.21

Well-functioning customer relations

The customer must not only be satisfied – he must be extraordinarily satisfied. That approach creates loyal customers and good customer relationships.

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nps.today

19.07.21

The best way to measure NPS

It has to be clear that the fundamental point of departure is that an NPS measurement has to stand alone to have the best possibilities of succeeding. If it has to be effective and have an operation character too, the surveys have to be conducted drip by drip so that the follow up can be timed appropriately.

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nps.today

19.07.21

Content marketing and customer loyalty

It is often in the marketing department of the company, that production and distribution of content occur. But even though alot of content is produced, you should still look it over and ask the question: Is our content creating value for our customers, and does it create customer loyalty?

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nps.today

19.07.21

Dear CFO – Have you measured your customer loyalty?

Have you figured out how it can pay off that you, as the CFO, are getting involved in the activities about loyalty and customer satisfaction in your organization, and thereby create a stronger bottom line for your company?

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nps.today

19.07.21

What is NPS?

THE NET PROMOTER SCORE (NPS®) IS AN EFFECTIVE METHOD FOR MEASURING, UNDERSTANDING AND ACTING ON YOUR CUSTOMERS’ EXPERIENCES.

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nps.today

19.07.21

The customer as a strategic areas of focus

Is customer focus a natural part of your business strategy? If not, you might want to reconsider your strategic focus areas.

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29.07.21

Audika creates customer loyalty

Audika works tactically with NPS through weekly follow-up from district and sales managers locally in the regions.

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29.07.21

Altinget

With the NPS method, Arena takes the member to the center, and through the NPS question they gain insight into the value and benefits of the network for each member.

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nps.today

29.07.21

Columbus – new strategic goals

Simple, easy and be using just one question. These were the reasons for Columbus to choose the Net Promoter Score to survey customer loyalty.

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29.07.21

EURODAN-HUSE

Via nps.today, eurodan-huse has systemized the surveys of customer satisfaction.

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nps.today

29.07.21

EGN

EGN wanted more specific insight in why some members left the network and thereafter what actions could be made to keep the members for longer.

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nps.today

28.07.21

Moment

In 2010, NPS became part of Moments’ vision, knowing that the likelihood of the company growing would increase with customer loyalty.

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nps.today

27.07.21

Jyllands-Posten – increased customer loyalty

Knowledge and insights are essential when wanting to increase loyalty and maintaining customers be working with the individual customer’s experience.

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nps.today

27.07.21

SATS

An NPS folder in the hand was in four months turned into a fully implemented survey campaigns of the members in the 46 SATS gyms.

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27.07.21

Dansk Erhverv

Dansk Erhverv uses NPS not only for overall satisfaction surveys, but also as a tool for dialogue.

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27.07.21

Håndværker.dk – Focus on the customer journey

Håndværker.dk has the toolbox in order and is currently measuring 12 touch points, equally distributed between the craftsmen and homeowners. “The more touch points, the greater the degree of detail and thus greater knowledge about the customers.

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nps.today

27.07.21

ComplyCloud

NPS.Today for Salesforce was the starting point for ComplyCloud’s work to automate and improve the customer journey.

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nps.today

Chief Technology Officer

Morten Mols Gravesen

Chief Operational Officer

Flemming Pryds Rand

nps.today

Chief Commercial Officer

Peter Tranberg Møller