Read stories from our customers and our blog about NPS and Customer Experience Management.
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The keyword to customer surveys is single
You know how crucial, happy customers are to your business. You just do not understand why the response rate to the annual survey is not higher. Do customers not want to be listened to? Do you, in addition to the missing answers, have challenges in translating the many questions and scale into real action?
Read more about NPS, operational customer experience and more.
NPS for customer service is not a religion – but…
By using NPS measurements in customer centers and customer service, customers’ experiences become visible to service employees, who can act proactively. Get really sharp on why NPS is the ultimate tool for customer service.
Sending out a Net Promoter Score survey and collecting answers is one thing. Another is to optimize the way you measure so that NPS creates value for the business, customers, and employees. Read our top tips for getting the most out of your customer surveys.
It has to be clear that the fundamental point of departure is that an NPS measurement has to stand alone to have the best possibilities of succeeding. If it has to be effective and have an operation character too, the surveys have to be conducted drip by drip so that the follow up can be timed appropriately.
It is often in the marketing department of the company, that production and distribution of content occur. But even though a lot of content is produced, you should still look it over and ask the question: Is our content creating value for our customers, and does it create customer loyalty?
Dear CFO – Have you measured your customer loyalty?
Have you figured out how it can pay off that you, as the CFO, are getting involved in the activities about loyalty and customer satisfaction in your organization, and thereby create a stronger bottom line for your company?
Find inspiration from the stories of selected customers, of their journey towards a more operational Customer Experience solution.
In Aarhus Municipality, citizen feedback has been completely increased. As the first municipality in the country, Aarhus Municipality now listens to the citizen’s voice via BIS (Citizen Image Score), a development of NPS for the public sector.
The implementation of P-GAP was a challenging eye-opener for the telecommunications group Norlys Digital. And a key tool in the work of improving the customer experience and creating a uniform culture. Read how Norlys Digital operationally uses nps.today for customer service.