Blog and cases

By using NPS measurements in customer centers and customer service, customers’ experiences become visible to service employees, who can act proactively. Get really sharp on why NPS is the ultimate tool for customer service.

We have gathered a number of tips to improve the customer experience. Because with an NPS-based loyalty program, it is thus possible to harvest input from customers.

Sending out a Net Promoter Score survey and collecting answers is one thing. Another is to optimize the way you measure so that NPS creates value for the business, customers, and employees. Read our top tips for getting the most out of your customer surveys.

P-GAP calculates the difference between the customer’s and the employee’s experience in a given situation and generates a report with the result.

The customer must not only be satisfied – he must be extraordinarily satisfied. That approach creates loyal customers and good customer relationships.

It has to be clear that the fundamental point of departure is that an NPS measurement has to stand alone to have the best possibilities of succeeding. If it has to be effective and have an operation character too, the surveys have to be conducted drip by drip so that the follow up can be timed appropriately.

It is often in the marketing department of the company, that production and distribution of content occur. But even though a lot of content is produced, you should still look it over and ask the question: Is our content creating value for our customers, and does it create customer loyalty?

Have you figured out how it can pay off that you, as the CFO, are getting involved in the activities about loyalty and customer satisfaction in your organization, and thereby create a stronger bottom line for your company?

The Net Promoter Score (NPS®) is an effective method for measuring, understanding and acting on your customers’ experiences.

Is customer focus a natural part of your business strategy? If not, you might want to reconsider your strategic focus areas.

In Aarhus Municipality, citizen feedback has been completely increased. As the first municipality in the country, Aarhus Municipality now listens to the citizen’s voice via BIS (Citizen Image Score), a development of NPS for the public sector.

The implementation of P-GAP was a challenging eye-opener for the telecommunications group Norlys Digital. And a key tool in the work of improving the customer experience and creating a uniform culture. Read how Norlys Digital operationally uses nps.today for customer service.

Audika works tactically with NPS through weekly follow-up from district and sales managers locally in the regions.

Simple, easy and by using just one question. These were the reasons for Columbus to choose the Net Promoter Score to survey customer loyalty.

Via nps.today, eurodan-huse has systemized the surveys of customer satisfaction.

EGN wanted more specific insight in why some members left the network and thereafter what actions could be made to keep the members for longer.

In 2010, NPS became part of Moments’ vision, knowing that the likelihood of the company growing would increase with customer loyalty.

Dansk Erhverv uses NPS not only for overall satisfaction surveys, but also as a tool for dialogue.

nps.today for Salesforce was the starting point for ComplyCloud’s work to automate and improve the customer journey.