Send surveys in your own design to individuals or a selection of your contacts, directly from Dynamics
Set up automated surveys based on triggers setup in Dynamics Process Center
Make surveys in all relevant channels, including email, text message, online, or newsletter etc.
Share all responses in your CRM Timeline and on both Contacts and Accounts in Dynamics with average rating and CX trends as both data and graphs
Use preconfigured CX dashboards in Dynamics to understand where you should make changes and improve costumer experiences first
Combine your survey results with other costumer data to prioritize your actions and transformation
Set up alarms for action and follow up on selected respondents
Categorize feedback or use AI to identify trends, business drivers and opportunities for improvement
Integrate customer experience in your daily tools including Office 365, Outlook, and Teams
Share, analyze and understand customer feedback with the nps.today plug-and-play CX PowerBI app – PowerDashboards.
Send surveys, check customer satisfaction, take actions from your Power App and mobile devices.
Look up customer feedback directly in Outlook and send out selected surveys in your Outlook customer interactions.
Feed customer feedback to relevant Teams channels to share and act on responses as they come in.