If you need help, you will find it here. We have collected the most important information for you to quickly find the right solutions.
Small challenges with quick solutions
Source of error
You experience that neither username nor password are recognized in the system. The system prompts an error when trying to log in. The problem is either due to the password, or the fact that we are not able to recognize your email.
Try resetting your password
This is usually your password. Use the link on the login page to reset the password. If you do not receive an email, the problem is that the system does not recognize your email.
It can sometimes be difficult to remember how to delete a single respondent on a campaign.
You do this by ...
We have made a short video that shows you how to delete a respondent. NOTE! When you delete a respondent, the respondent is deleted for the entire account. This means that all previous answers from the individual respondent will be deleted.