You probably already know the Net Promoter Score, which is an effective method of measuring customer loyalty.
But one thing is to measure customer loyalty, another is to make it operational throughout the customer journey. NPS has become the de facto standard and all the leading organizations use NPS as measuring loyalty. However, the method is just as effective for measuring touchpoints in customer experience, so you can identify both good and bad experiences and act after them.
This on demand webinar is divided into three critical points to make your NPS operational; measure, understand and act. And you can see it just as it suits you.