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While you wait, maybe we can inspire you with some of our latest customer cases?
03.01.24
STARK
Dive into the story of how STARK is transforming customer service and elevating customer satisfaction to new heights. Read about their groundbreaking integration of NPS measurements in Dynamics and how this strategy has created a thorough customer-centric vision in the company.
22.06.23
LEMAN
The salespeople are better dressed for meetings, dissatisfied customers are no longer lost on the floor, and knowledge sharing across countries has been strengthened with measurements and feedback from customers.
09.12.22
Air Greenland
Unforeseen events are part of an airline’s operations, but dissatisfied customers don’t have to be. Air Greenland has created a direct line to customers to ensure high quality in all interactions and to be at the forefront of developments in the market.
12.10.22
whiteaway group
whiteaway is deeply committed to the delivery of excellent customer experiences. So much so that the company has made it a virtue to measure, analyze, and – if necessary – act upon each customer interaction.
30.05.22
Norlys
The implementation of P-GAP was a challenging eye-opener for the telecommunications group Norlys Digital. And a key tool in the work of improving the customer experience and creating a uniform culture. Read how Norlys Digital operationally uses nps.today for customer service.
17.05.22
Moment
In 2010, NPS became part of Moment’s vision when it was known that the likelihood of the company growing would increase with customer loyalty.
05.04.22
Aarhus Municipality
In Aarhus Municipality, citizen feedback has been completely increased. As the first municipality in the country, Aarhus Municipality now listens to the citizen’s voice via BIS (Citizen Image Score), a development of NPS for the public sector.
29.08.21
Audika creates customer loyalty
Audika works tactically with NPS through weekly follow-up from district and sales managers locally in the regions.
16.06.21
eurodan-huse
Via nps.today, eurodan-huse has systemized the surveys of customer satisfaction.
26.05.21
EGN
EGN wanted more specific insight in why some members left the network and thereafter what actions could be made to keep the members for longer.
05.05.21
The Danish Chamber of Commerce
Dansk Erhverv uses NPS not only for overall satisfaction surveys, but also as a tool for dialogue.
30.04.21
ComplyCloud
nps.today for Salesforce was the starting point for ComplyCloud’s work to automate and improve the customer journey.
”Det er et fantastisk værktøj til at indgå i dialog med kunden. Den store mængde af besvarelser har sikret at den statistiske usikkerhed er fjernet fra målingerne, så det ikke blot er en enkelt medarbejder der har alle de sure kunder, men at der er nok data til at vise et retvisende billede.”
“Vi indså hurtigt, at NPS.Today er et rigtig godt værktøj. Det var nemt at sætte op og det understøtter vores måde at arbejde med loyalitet på. Vi får resultaterne med det samme og kan bruge det på alle vores markeder.”
“Vi er i fuld gang med at definere hele kunderejsen og få NPS-målinger ind over alle de touch points, hvor vi ønsker større forståelse for vores kunders oplevelser, behov og ønsker. På den måde bliver NPS en integreret del af kunderejsen.”
“Det er et værktøj, der fungerer og skaber værdi, og er ikke blot et ’manifesteret management værktøj’ som dør efter to og en halv måned. Det er en integreret del af organisationen, det bliver brugt, og vi kan afrapportere til vores bestyrelse. Det giver værdi i hverdagen, at vi kan se, hvad vi gør godt, og følge op på det enkelte medlem. Det er dér den sande værdi ligger”,
”Fordelen er, at du med nps.todays løsning får et hurtigt overblik over dine data ved hjælp af de dashboards, vi har fået opsat. Det betyder, at vi kan handle, før det er for sent. Det kan vi, fordi vi hele tiden kan følge alle indkomne besvarelser, og løbende se hvilken NPS-score vores medlemmer giver os.