Webinar: Introduction to Net promoter score (nps)
8th of September
The short and concrete – 30 min. Webinar
INTRODUCTION TO NPS AND OPERATIONAL CUSTOMER LOYALTY
Customer loyalty and goodwill have never been more important Many companies are fighting for their survival, and it is the loyal customers who help them through the crisis. But one thing is to have secured good and loyal customers through good products or good service. Another is to work operationally with the satisfaction of its customers.
What is NPS?
Net Promoter Score has long been a recognized method of measuring customer loyalty. And with just a little customization, you can measure satisfaction across the entire customer journey, making your work more operational. Want to know more, join our next webinar. Here, we review the NPS method, show why focus on customer loyalty is important to your business, and give you our suggestions on how to get started with your own loyalty program.
- Why should you work with customer loyalty?
- How to make loyalty measurable?
- How do we know if we have loyal customers and how do we find them?
- What is NPS?
- Introduction to theory and practice
- What can you use it for?
- How to get started?
The webinar takes 30 minutes and there is the opportunity to ask questions along the way.
Are you looking for more advanced NPS knowledge?
Submit the briefing!
briefing about Net Promoter Score
Location: København V. (Online)
Do you work with customer loyalty and customer satisfaction and are you looking for inspiration in terms of what Net Promoter Score and NPS.Today can do for you and your company? Then come for morning briefing.