Customer experience software

features

Ignite your loyalty program

NPS.Today er din plug-and-play customer experience platform, som gør det enkelt at sætte strøm til dit loyalitetsprogram uden et større IT-projekt.
Vi gør det nemt, at opsætte og håndtere kampagner på tværs af kunderejsen. Løsningen understøtter alle de relevante kommunikationskanaler, så du kan måle kundeoplevelser i de relevante touchpoints og transaktioner. Med automatiske udsendelser fra dit eksisterende IT-system, færdige dashboards for dataforståelse, regler og alarmer for handling, er NPS.Today den mest operationelle kundeloyalitetsløsning.

fundamentet i dit loyalitetsprogram

Med NPS.Today skaber du fundamentet for hele virksomhedens loyalitetsprogram.
Mål på tværs af alle kanaler og touchpoints, skab overblik over hele kunderejsen og automatiser via integration med alle kundevendte systemer.

branded campaigns

Get easily launched with templates and guides for campaigns and processes.
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simple set-up

Get launched with prepared templates for campaigns and processes.
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NPS and additional quations

Availability of additional questions for increased customer insights.
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More than 20 languages

Language variations secure consistent measurements on an international scale.

admin & live-dashboards

Dashboards and integration or fully developed App’s for your preferred BI system (incl. PowerBI).

omnichannel measuring

Measure across the customer journey in all relevant channels, including your own digital channels, QR-codes, in-app or custom-solutions

Categorizaion for your analysis

Categorize responses to understand where to improve and what actions to take.

NPS-Coach

Included in all subscriptions for successful implementation and adoption.

Full automation

360 degrees automation with plug-ins to your preferred IT-systems.

INTEGRATED IN YOUR DAILY WORK

NPS integrated into your daily IT-working tools, incl. Office 365, Outlook and Teams.
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Alarms

Set alarms for when to interact and follow up on selected respondents.
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anti spam (throttling)

With throttling and doublet handling you can easily make sure that the receivers are never sent more measurements than you wish.

Simple management of campaigns

Design personal NPS campaign-templates in your own design. We have simplified the set-up, so that you can get started right away.

Set-up your campaigns across channels and connect them to selected touchpoints, transactions, products, processes or projects.

This solution is easy to use both in set-up and in the following handling of your campaigns.

NPS FOR OUTLOOK

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See the NPS  of your customer directly in Outlook
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Incorporate NPS in your e-mails
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View NPS on the contact person
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Supported by mobile app

Campaigns across all channels

With the help of NPS.Today you can measure costumer experiences in all your relevant channels of communication You can measure with traditional e-mail or texts.

Furthermore, you can include your surveys in channels where you already interact with your customers, such as website, web shops, newsletters or through systemic e-mails.

omnichannel measuring

E-mail

Send surveys by e-mail in a design adapted to your brand or organization.

Pop-up

Retrieve your costumers’ and users’ experience via NPS Pop-up on your website, your web shop or in your app.
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in-app

Integrate surveys directly into your costumer-apps.

QR CODE

Incorporate NPS in your product-packaging, brochures or other press material.

SMS

Send surveys via texts messages both in Denmark and abroad.

On location

NPS on a tablet enables surveys via survey-stands and during personal interviews.

Integrated

Integrate your surveys into your newsletter, on your website or into another digital form of communication.

custom solutions

We are always ready to take on a challenge! Whether you want NPS via smoke signals or homing pigeons, we are ready to help.

Want to see how it works?

We have gathered a selection of surveys across possible channels. Give it a go!

See POP-UP!

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see a survey

see a qr-code

DASHBOARDS gives you an overview

Via dashboards it is easy to obtain an overview and navigate between your campaigns.

Admin-dashboards

With real-time updates, the admin-dashboard gives you an overview of all the organizations’ campaigns.

Live-dashboards

Live dashboards grant an easy overview for you and your colleagues, for one or several campaigns. You decide which campaigns each dashboard will display. Live dashboards are easily shareable, both internally in the organization, as well as externally. They are suitable for information screens with adaptable content for each department.

Dashboards in PowerBI

Combine responses with your own organization’s additional data. We offer you your own Microsoft PowerBI dashboard solution file that you are able to add additional metrics to.

VI GØR FULDT INTEGRERET NPS LET

Rigtig integration til jeres IT-systemer er afgørende for et operationelt, effektivt og succesfuldt customer experience program. Med NPS.Today får du den bedst tænkelige integration, bl.a. med en unik NPS Add-in til Office 365 og Outlook, native plug-in løsninger til alle de største CRM systemer og integration til alle dine kundesystemer, på tværs af kunderejsen.

10 gratis råd til at forbedre din virksomheds kundeloyalitet!

Vi har samlet de 10 bedste råd til at styrke din virksomheds kundeloyalitet. Download e-bogen her. 

Tak fordi du downloadede vores E-bog. Vi sender den til dig indbakke med det samme.