INTEGRATED CX
More than just an integration
Turn insight into action, by integrating the tools you use every day.
Data driven and automated workflows
Do not need to worry about expensive and time consuming IT projects, in order for your CX program to be automated and effective. We offer plug and play solutions to the existing systems and processes in your organization. In close collaboration with our customers, we develop integrations that fulfill the ambition of working operationally with customer feedback.
NATIVE
Featured CX plug-in’s
NPS in your favorite IT system
Automate surveys triggered from your CRM system right after a new customer is created or a closed service case. Integrate surveys directly in your newsletter or on your website. Make customer feedback visible directly in Outlook or your CRM and push important follow up actions.
Get full overview of customer experience and feedback across all touchpoints, departments, products, and services in your favorite BI system.
CRM systems
HubSpot
Send out surveys automatically based on actions in HubSpot.
Pipedrive
Send out and receive NPS surveys based on events.
Set up automatic surveys based on case progress
Customer service
Zendesk
Integrate surveys directly in Zendesk mails, e.g. when closing a case.
TOPdesk
You can integrate NPS surveys directly in TOPdesk mails.
Freshdesk
Automatic surveys based on case progresses.
Jira
Embed surveys directly in Jira mails.
Marketing
Mailchimp
Automatically send out campaigns based on e.g. NPS replies.
Apsis
Embed surveys directly in APSIS mails.
HubSpot
Transmit measurements automatically based on actions in HubSpot.
Microsoft Office 365
PowerBI
See and analyze all of your NPS data using a tailored dashboard. Turn data into action and take full control of your NPS information.
PowerApps
Build your own app using NPS data.
Microsoft Teams
Receive instant notifications and daily or weekly summaries in your Teams channel with the latest NPS scores and comments.
Call & Contact Center
ipvision
Automatically send out NPS via text message.
ERP systems
E-conomic
Transmit automated surveys based on actions in e-conomic, e.g. for invoices.
Microsoft Dynamics AX
Automatically send out surveys based on actions in AX.
Microsoft Business Central
Automatically send out surveys based on actions in BC/NAV.
Communication and collaboration
Slack
Receive instant notifications and daily or weekly summaries in your Slack channel with the latest NPS surveys and comments.
Microsoft Teams
Receive notifications or summaries in your Teams channel with the latest NPS surveys and comments.
Citrix Podio
Send out automated surveys based on actions in Podio and receive back the results automatically.
Outlook
See NPS replies directly in Outlook and send out or include NPS directly in your e-mails. Take charge over the customer experience using NPS for Outlook.
Intercom
Send out automated surveys based on actions in Intercom.
Business intelligence and dashboards
PowerBI
See and analyze all of your NPS data using a tailored dashboard. Turn data into action and take full control of your NPS information.
IntraManager
By connecting Board and nps.today, you have the ability to trump the visualization of your data across multiple systems – without the use of mathematical formulas.
Integration and flows
Zapier
Automate your surveys using system triggers and receive NPS data. We offer a fully developed solution for Zapier.
Power Automate
Utilize the flexibility to perform actions based on NPS replies or initiate surveys based on actions in other systems.