nps.today is a fully integrated NPS solution for Puzzel, that enables you to manage your customer satisfaction and work with P-GAP, without ever leaving your Puzzel platform. Avoid manual processes, unnecessary switching between systems and larger IT projects. Automate your NPS surveys, get an overview of your customers’ experiences on the agent dashboard, and take action based on both P-GAP and NPS ratings, directly from your current Puzzel solution.
Automatically measure customer experiences via branded text messages after each call
Fully integrated P-GAP functionality for improving customer experiences and agent training
Anti spam (throttling)
Easily ensure that a recipient never gets more surveys than wanted
Let customers deepen their feedback through built-in follow-up questions
Identify causes and challenges with advanced reason mapping in up to 3 levels
Make customer feedback visible through customer service dashboards and the contact center
P-GAP is a method and a unique tool for training your front staff. By combining an NPS program with the method, service personnel get even closer to customers and can deliver better quality. But what is P-GAP and how is it used in contact centers and customer service?
The implementation of NPS for Puzzel and P-GAP was a challenging eye-opener for the Norlys Digital Telecom Group. And a key tool in improving the customer experience and creating a consistent culture. Read how Norlys Digital uses nps.today for Puzzel operationally.
If you are curious, you can learn more about how NPS for Puzzel works in practice. Watch the video and gain knowledge about how an employee can easily access the system.