Product
Surveys across systems and channels
A complete software solution for measuring, understanding, and taking action across all transactions througout the customer journey. We offer all the necessary functions you need to drive an operational and automated CX solution integrated in your existing IT and CRM systems.
Features
Campaigns
Create your branded survey campaigns including CSAT, CES, and NPS.
Easy setup
Get started quickly with ready-to-use templates for campaigns and processes.
More than 20 languages
Measure in local languages for improved response rates and quality feedback. Variations in language secure consistent surveys on an international level.
Additional questions
Add up to 5 more ratings or questions for increased customer insights.
Visualize feedback
Use the Live Web Dashboards, our plug-in for PowerBI, or integrate with your favorite BI system.
Omnichannel surveys
Measure via e-mail, text message, website, newsletter, in-app, or tailored solutions.
Categorization for analysis
Identify and prioritize areas for action with response categorization or AI.
NPS coach
A dedicated coach to help you succeed with your CX program is included in all subscriptions.
Full automation
360 degrees automation via plug-ins for your CRM system and your favorite IT systems.
Integrate in your IT work life
NPS and CX integrated in your existing tools including Office 365, Outlook, and Teams.
Alarms
Set up notifications and alarms for action and timely follow up on selected responses.
Anti spam (throttling)
Using throttling and doublet handling you can easily make sure that you customers never get more surveys than you intend.
Measuring made easy
Collect customer feedback in the relevant channels. Activate text message surveys from your telephone system or contact center. Send out e-mail surveys based on customer transactions. Integrate surveys in your app via pop-ups on your website or embed surveys directly in your digital communication. Our software makes it easy to collect feedback across all touchpoints and channels.
Communication channels
Send branded surveys with single scale responses directly in the e-mail.
Pop up
Ask your customers and users about their experience via survey pop-ups on your website, your online shop, or in your app.
In App
Integrate surveys directly in your customer apps.
QR code
Collect feedback with QR codes on your product packaging, brochures, receipts, or other printed materials.
Text message
Send text message surveys with branded link campaigns, reason mapping, and follow-up questions in browsers.
On location
Collect feedback via tablet stands, personal interviews, and with QR codes.
Integrated
Embed your surveys in your newsletter, on your website, or in other digital communication such as chat.
Link campaign
Collect answers via links embedded in your additional digital communication.
Tailored solution
Whether you want NPS via smoke signals or carrier pigeons, we are ready to help with a custom-made solution.
Would you like to see how it works?
We have collected a selection of surveys across possible channels. Try it yourself!
Dashboards ensure insights
Dashboard in PowerBI
Plug and play interactive dashboards based on Microsoft Power BI with advanced overview for both admin and user access. A feedback analysis option, which you are able to customize and combine with other customer data.
The admin dashboards provide a simple overview of all your campaigns across touchpoints, relations, and individual surveys.
Our dashboards make it easy to see both the big picture and drill down into specific responses and trends.
Live webdashboard
Using live web dashboards, you and your colleagues will easily gain overview of one or more campaigns. For each dashboard, you can determine which campaigns to show.
NPS for Outlook
Show NPS responses on your contacts in Outlook
Send out selected campaigns directly from Outlook
Supported by mobile app
From feedback to action
The greatest value of customer feedback comes when you create a closed loop, with surveys, analysis, and actions based on customer responses. Set up alarms on selected respondents for swift and precise actions and integrate the surveys into your daily IT systems. Analyze feedback in your preferred BI system and transform customer experiences based on data.
Integrate without large IT projects
Integration with your IT systems is essential for an effective and successful Customer Experience program. And it does not have to be a hassle.
With nps.today you will have plug-in integrations for all the major customer systems and connectors for most other IT systems. We integrate your new CX radar with your customer system and make sure that customer feedback is visible and creates value across the entire organization.
Would you like to know more about operational CX?
By signing up for our CX Play Book you can get inspiration on how to set-up and drive a successful customer experience, customer satisfaction and customer loyalty program.
The best practices and recommendations are based on years of experience from organizations running NPS based CX programs implemented by nps.today.