Automate NPS, CSAT and CES directly from Salesforce

Trigger surveys from Salesforce events, sync feedback back to contacts and accounts, and turn responses into follow-up actions your team can act on instantly.

Built for Salesforce teams who want to turn feedback into action

Built for Salesforce workflows

Trigger surveys from cases, accounts, opportunities, onboarding or renewal moments.

Feedback where teams work

Show NPS, CSAT and CES responses on contacts, accounts, reports and dashboards.

From insight to action

Turn low scores and comments into alerts, tasks and recovery actions.

Secure and scalable

Designed for teams that need reliable, GDPR-ready customer feedback processes.

From disconnected feedback to Operational CX

Before

After nps.today + Salesforce

How it works

Trigger surveys

Launch NPS, CSAT or CES surveys automatically from Salesforce

Sync responses

Survey responses are captured and continuously synced back to the right records in Salesforce

Close the loop

Create tasks, alerts and summary views for your team to act

Common Salesforce use cases

Sales

Act on feedback during or after sales transactions and recover business before you lose it

Onboarding

Discover and act on delivery problems before they turn into returns or costly solutions

Contact & Service

Make sure every service interaction meets customer expectations — and turn support feedback into retention.

Customer Health

Identify trends and drop in overall customer satisfaction and act on it before you lose customers

Trusted by other Salesforce users

With nps.today we can support our business the way we expected. It helps us identify product gaps that impact client loyalty and the way we’ve optimized our client support organization has reduced complexity for our clients.

– Mike Shea

I have been using nps.today for almost 10 months now and it’s a great user-friendly tool that integrates very well with Salesforce to be able to send and receive customer feedback.

– Romain Sidoti

Common questions from Salesforce teams

Wondering how nps.today would fit into your Salesforce setup? Here are the questions teams typically ask before seeing the workflow in action.

Can surveys be triggered directly from Salesforce?

Yes. nps.today can trigger NPS, CSAT and CES surveys from Salesforce, so you can collect feedback after key customer moments such as closed cases, onboarding, renewals, sales handovers or other interactions.

Where does the feedback appear inside Salesforce?

Responses can be brought back into Salesforce, so teams can work with customer feedback on contacts, accounts, dashboards, reports and Customer Pulse views.

Can we automate follow-up when customers give low scores?

Yes. You can use feedback scores and comments to notify the right colleagues, create follow-up tasks, take notes and help teams close the loop faster.

Do we need a large Salesforce implementation project?

No. nps.today is designed as a plug-in approach to Salesforce, so teams can get started without building a heavy custom survey setup from scratch. In the walkthrough, we’ll show what setup could look like for your use case.

Which survey types and channels are supported?

nps.today supports branded NPS, CSAT and CES Customer Pulse surveys. Surveys can be sent by e-mail and SMS, and can also be embedded or shown as pop-ups in Salesforce e-mails, messaging/chat and Experience Cloud.

Can teams outside Salesforce also use the feedback?

Yes. Feedback can also be shared through live dashboards, wallboards, the Feedback App, BI and AI-supported analysis, so CX, service, sales and leadership teams can work from the same customer pulse.

See how nps.today would work in your Salesforce setup

30 minutes · No hard pitch · Just a clear look at the workflow

Book a personalized demo and see how you can collect feedback, automae follow-ups and act faster.

Which Salesforce events can trigger surveys
Cases, onboarding, renewals, sales handovers or other customer moments.
How NPS, CSAT and CES responses flow back into Salesforce
Connected to contacts, accounts, dashboards and reports.
How your teams can act on feedback faster
With alerts, tasks, workflows and Customer Pulse views.
What the setup could look like for your use case
We’ll map the most relevant feedback flow for your Salesforce environment.