Support
We’ve gathered the most important information in our FAQ,so you can get the answers and assistance you need quickly.
Having problems logging into the platform?
Login problems
You may find that either the username or password on the system is not recognized. The system reports an error when you try to log in. The problem may either be due to the password or because we do not recognize your email.
Try to reset your password
If you are having login problems it is often because of your password. Use the link on the login page to reset the password. If you do not receive an email, the problem is that the system does not recognize your email.
FAQ
We have gathered some examples from our FAQ for you here. Watch short instruction videos on how to use the nps.today system.
If you need more in-depth information then check out our FAQ.
How to categorize answers
How to clone a campaign
How to create a live dashboard
How to create an API key
How to find unique survey link on campaign members
How to reset password
How to send a test survey
How to share a live dashboard
How to use columns to customize your response table
How to use date range filter on campagins
How to use the throtteling (anti-spam) feature
How to view history on ratings and awaiting responses
Create a support ticket
If you have challenges or questions about nps.today the solution, we ask that you create a ticket.
Your ticket will be sent by email directly to our support department and you will hear from us.
Do you need guidance?
Book a meeting with our Customer Success Team
Camilla Primdahl
Head of Customer Success
Karoline Bredahl Mogensen
Implementation Specialist