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Support

We’ve gathered the most important information in our FAQ,
so you can get the answers and assistance you need quickly.

FAQ

Having problems logging into the platform?

Login problems

You may find that either the username or password on the system is not recognized. The system reports an error when you try to log in. The problem may either be due to the password or because we do not recognize your email.

Try to reset your password

If you are having login problems it is often because of your password. Use the link on the login page to reset the password. If you do not receive an email, the problem is that the system does not recognize your email.

FAQ

We have gathered some examples from our FAQ for you here. Watch short instruction videos on how to use the nps.today system.

If you need more in-depth information then check out our FAQ.

How to categorize answers

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How to clone a campaign

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How to create a live dashboard

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How to create an API key

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How to find unique survey link on campaign members

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How to reset password

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How to send a test survey

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How to share a live dashboard

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How to use columns to customize your response table

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How to use date range filter on campagins

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How to use the throtteling (anti-spam) feature

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How to view history on ratings and awaiting responses

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nps.today

Create a support ticket

If you have challenges or questions about nps.today the solution, we ask that you create a ticket.

Your ticket will be sent by email directly to our support department and you will hear from us.

Submit ticket

Do you need guidance?

Book a meeting with your NPS Coach or our Customer Success Program Manager

Asbjørn Voss

Service Delivery Manager and NPS Coach

Book meeting

Karoline Bredahl Mogensen

NPS Coach

Book meeting

Camilla Primdahl Kristensen

Customer Success Program Manager

Book meeting

Is the problem urgent?

Give us a call at +45 25 944 988

Support opening hours

Monday - Friday at 08.30-16.30

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nps.today
Bredgade 41, 2nd floor
1260 København K
CVR 36 46 49 17

+45 25 944 988
info@nps.today


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