Native integration

Send surveys in your own design to individuals or a selection of your contacts, directly from Dynamics

Set up automated surveys based on triggers setup in Dynamics Process Center

Make surveys in all relevant channels, including email, text message, online, or newsletter etc.

Share all responses in your CRM Timeline and on both Contacts and Accounts in Dynamics with average rating and CX trends as both data and graphs

Use preconfigured CX dashboards in Dynamics to understand where you should make changes and improve costumer experiences first

Combine your survey results with other customer data to prioritize your actions and transformation

Set up alarms for action and follow up on selected respondents

Categorize feedback or use AI to identify trends, business drivers and opportunities for improvement

Integrate customer experience in your daily tools including Office 365, Outlook, and Teams

Plug-in your CX program to Office 365

  • PowerBI


    Share, analyze and understand customer feedback with the plug-and-play CX PowerBI app – PowerDashboards.

  • Power Apps

    Power Apps

    Send surveys, check customer satisfaction, take actions from your Power App and mobile devices.

  • Outlook


    Look up customer feedback directly in Outlook and send out selected surveys in your Outlook customer interactions.

  • Teams


    Feed customer feedback to relevant Teams channels to share and act on responses as they come in.