nps.today

nps.today

07.07.22

The best tips for acting on customer feedback, from CX-experts

Get the best tips to turn measurements into concrete, value-creating actions, under the expert guidance of the leading experts in the field.

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17.05.22

Good customer relations

The customers must not only be satisfied – they must be extraordinarily satisfied.

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nps.today

17.05.22

Best advice for operational CX with NPS

We have put together a number of tips to improve the customer experience. With an NPS-based loyalty program, it is possible to reap input from customers.

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17.05.22

Get the most out of your NPS measurements

It is not difficult to send a NPS measurement in an email to a customer. But one thing is to collect answers, quite another is to optimize the way you measure so that the Net Promoter Score creates value for both company, customer and employee.

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24.03.22

The keyword to customer surveys is single

Do customers not respond to the annual survey? And is it a challenge to compare the answers across the company and translate them into concrete action? With one scale and one question, you make it easier for both you and your customers to make customer surveys.

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10.03.22

NPS for customer service is not a religion – but…

By using NPS measurements in customer centers and customer service, customers’ experiences become visible to service employees, who can act proactively. Get really sharp on why NPS is the ultimate tool for customer service.

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nps.today

30.07.21

Best advise for operational CX with NPS

We have gathered a number of tips to improve the customer experience. Because with an NPS-based loyalty program, it is thus possible to harvest input from customers.

Read more

nps.today

30.07.21

Get the most out of your NPS survey

Sending out a Net Promoter Score survey and collecting answers is one thing. Another is to optimize the way you measure so that NPS creates value for the business, customers, and employees. Read our top tips for getting the most out of your customer surveys.

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nps.today

29.07.21

P-GAP – mind the gap

P-GAP calculates the difference between the customer’s and the employee’s experience in a given situation and generates a report with the result.

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nps.today

27.07.21

Well-functioning customer relations

The customer must not only be satisfied – he must be extraordinarily satisfied. That approach creates loyal customers and good customer relationships.

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nps.today

19.07.21

The best way to measure NPS

It has to be clear that the fundamental point of departure is that an NPS measurement has to stand alone to have the best possibilities of succeeding. If it has to be effective and have an operation character too, the surveys have to be conducted drip by drip so that the follow up can be timed appropriately.

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nps.today

19.07.21

Content marketing and customer loyalty

It is often in the marketing department of the company, that production and distribution of content occur. But even though a lot of content is produced, you should still look it over and ask the question: Is our content creating value for our customers, and does it create customer loyalty?

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nps.today

19.07.21

Dear CFO – Have you measured your customer loyalty?

Have you figured out how it can pay off that you, as the CFO, are getting involved in the activities about loyalty and customer satisfaction in your organization, and thereby create a stronger bottom line for your company?

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nps.today

19.07.21

What is NPS?

The Net Promoter Score (NPS®) is an effective method for measuring, understanding and acting on your customers’ experiences.

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nps.today

19.07.21

The customer as a strategic area of focus

Is customer focus a natural part of your business strategy? If not, you might want to reconsider your strategic focus areas.

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30.05.22

Norlys

The implementation of P-GAP was a challenging eye-opener for the telecommunications group Norlys Digital. And a key tool in the work of improving the customer experience and creating a uniform culture. Read how Norlys Digital operationally uses nps.today for customer service.

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17.05.22

Moment

In 2010, NPS became part of Moment’s vision when it was known that the likelihood of the company growing would increase with customer loyalty.

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05.04.22

Aarhus Municipality

In Aarhus Municipality, citizen feedback has been completely increased. As the first municipality in the country, Aarhus Municipality now listens to the citizen’s voice via BIS (Citizen Image Score), a development of NPS for the public sector.

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29.07.21

Audika creates customer loyalty

Audika works tactically with NPS through weekly follow-up from district and sales managers locally in the regions.

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nps.today

29.07.21

Columbus – new strategic goals

Simple, easy and by using just one question. These were the reasons for Columbus to choose the Net Promoter Score to survey customer loyalty.

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29.07.21

EURODAN-HUSE

Via nps.today, eurodan-huse has systemized the surveys of customer satisfaction.

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nps.today

29.07.21

EGN

EGN wanted more specific insight in why some members left the network and thereafter what actions could be made to keep the members for longer.

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27.07.21

Dansk Erhverv

Dansk Erhverv uses NPS not only for overall satisfaction surveys, but also as a tool for dialogue.

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nps.today

27.07.21

ComplyCloud

nps.today for Salesforce was the starting point for ComplyCloud’s work to automate and improve the customer journey.

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