The salespeople are better dressed for meetings, dissatisfied customers are no longer lost on the floor, and knowledge sharing across countries has been
strengthened with measurements and feedback from customers.
Unforeseen events are part of an airline’s operations, but dissatisfied customers don’t have to be. Air Greenland has created a direct line to customers to ensure high quality in all interactions and to be at the forefront of developments in the market.
whiteaway is deeply committed to the delivery of excellent customer experiences. So much so that the company has made it a virtue to measure, analyze, and – if necessary – act upon each customer interaction.
The implementation of P-GAP was a challenging eye-opener for the telecommunications group Norlys Digital. And a key tool in the work of improving the customer experience and creating a uniform culture. Read how Norlys Digital operationally uses nps.today for customer service.
In 2010, NPS became part of Moment’s vision when it was known that the likelihood of the company growing would increase with customer loyalty.
In Aarhus Municipality, citizen feedback has been completely increased. As the first municipality in the country, Aarhus Municipality now listens to the citizen’s voice via BIS (Citizen Image Score), a development of NPS for the public sector.
Audika works tactically with NPS through weekly follow-up from district and sales managers locally in the regions.
Via nps.today, eurodan-huse has systemized the surveys of customer satisfaction.
EGN wanted more specific insight in why some members left the network and thereafter what actions could be made to keep the members for longer.
Dansk Erhverv uses NPS not only for overall satisfaction surveys, but also as a tool for dialogue.
nps.today for Salesforce was the starting point for ComplyCloud’s work to automate and improve the customer journey.