Satisfied customers are paramount to running a healthy business. High customer satisfaction results in loyal customers who act as good ambassadors, but also provide you and your organization with valuable knowledge. At nps.today, we know everything about how to put together, carry out and evaluate a good satisfaction survey. Read more here.
The most important part of your business is your customers. Without them, you have no one to sell your products to, and it can hardly be underestimated how important satisfied customers are to whether you get more customers. Learn about the importance of customer satisfaction and how to attract more satisfied customers with nps.today.
The good customer experience is when a customer has had a positive overall experience with an organization or company. It is an advantage to invest in giving customers positive experiences, because studies show that this leads to loyal, returning customers and thus increased earnings.
Do customers not respond to the annual survey? And is it a challenge to compare the answers across the company and translate them into concrete action? With one scale and one question, you make it easier for both you and your customers to make customer surveys.
By using NPS measurements in customer centers and customer service, customers’ experiences become visible to service employees, who can act proactively. Get really sharp on why NPS is the ultimate tool for customer service.
It is not difficult to send a NPS measurement in an email to a customer. But one thing is to collect answers, quite another is to optimize the way you measure so that the Net Promoter Score creates value for both company, customer and employee.
Sending out a Net Promoter Score survey and collecting answers is one thing. Another is to optimize the way you measure so that NPS creates value for the business, customers, and employees. Read our top tips for getting the most out of your customer surveys.
It has to be clear that the fundamental point of departure is that an NPS measurement has to stand alone to have the best possibilities of succeeding. If it has to be effective and have an operation character too, the surveys have to be conducted drip by drip so that the follow up can be timed appropriately.
It is often in the marketing department of the company, that production and distribution of content occur. But even though a lot of content is produced, you should still look it over and ask the question: Is our content creating value for our customers, and does it create customer loyalty?
Dear CFO – Have you measured your customer loyalty?
Have you figured out how it can pay off that you, as the CFO, are getting involved in the activities about loyalty and customer satisfaction in your organization, and thereby create a stronger bottom line for your company?
Find inspiration from the stories of selected customers, of their journey towards a more operational Customer Experience solution.
The implementation of P-GAP was a challenging eye-opener for the telecommunications group Norlys Digital. And a key tool in the work of improving the customer experience and creating a uniform culture. Read how Norlys Digital operationally uses nps.today for customer service.
In Aarhus Municipality, citizen feedback has been completely increased. As the first municipality in the country, Aarhus Municipality now listens to the citizen’s voice via BIS (Citizen Image Score), a development of NPS for the public sector.