About Us

We create better relations

Our Story

nps.today is designed to easily collect customer feedback, gain the overview, and convert insights into valuable actions.

nps.today was founded in 2016 and consists of a dedicated team of software and customer relations experts.

We are situated in the center of Copenhagen and combine passion for well-functioning IT with solid experience in customer experience.

We deliver and implement SaaS plug-in solutions to make the use of a customer experience program simple and fully automated.

Core Values

Presence
Presence is more than just being in the room
Community
No one can whistle a symphony; it takes an orchestra to play it
Integrity
We do the right thing even when no one is looking
Respect
Sincere respects is listening to what others have to say
Ownership
We are all the Director within three meters

What we do

in brief…

nps.today is a software platform for measuring customer experiences.

We deliver an operational and automated customer loyalty program based on the Net Promoter Score (NPS®).

Using the NPS method, it is possible to measure, understand, and act on the customers’ experience in a simple and effective way.

We integrate NPS into your existing IT systems, processes, and contact points.

This is why our slogan is: “Ignite your customer loyalty”

Mission

We deliver SaaS plug-in solutions to make it easy to implement and operate an automated CX program, monitor customer experiences and loyalty, and making the right decisions to ensure long lasting and profitable relations.

Vision

Our customers and employees NPS will exceed 75 and before the end of 2024, we will be the leading European solution for handling customer experiences for both organizations and other SaaS suppliers.

nps.family

The most important parameter to ensure happy customers is happy employees.

Working with us, you are not just a part of the team, you are part of the family, and it is essential to us that that going to work is the perfect cocktail of professionalism and fun.

We value social events and flexibility. We work as a team, are open-minded, and of course have a sky high eNPS of 75.

Key in everything we do are our core values.