About us - Read our story here

About us

Passion for software and good customer experiences

Our history

nps.today was founded in 2016 and consists of a dedicated team of software and customer relations experts. We are situated in the center of Copenhagen and combine passion for well-functioning IT with solid experience in customer experience. We deliver and implement SaaS plug-in solutions to make the use of a customer experience program simple and fully automated.

We know how important it is to visualize customer feedback to be able to utilize the feedback and create value. We are also aware of the negative impact complicated IT systems can have on an otherwise well-established loyalty program. Our experience shows that it can be difficult to convert long questionnaires into operational action. Therefore, nps.today is designed to easily collect customer feedback, gain the overview, and convert insights into valuable actions.

The road to operational NPS

nps.today is a software platform for measuring customer experiences.
We deliver an operational and automated customer loyalty program based on the Net Promoter Score (NPS®). Using the NPS method, it is possible to measure, understand, and act on the customers’ experience in a simple and effective way. We integrate NPS into your existing IT systems, processes, and contact points.

This is why our slogan is: “Ignite your customer loyalty”

Mission

We deliver SaaS plug-in solutions to make it easy to implement and operate an automated CX program, monitor customer experiences and loyalty, and making the right decisions to ensure long lasting and profitable relations.

Vision

Our customers and employees NPS will exceed 75 and before the end of 2024, we will be the leading European solution for handling customer experiences for both organizations and other SaaS suppliers.

nps.family

The most important parameter to ensure happy customers is happy employees. Working with us, you are not just a part of the team, you are part of the family. It is very important to us that going to work is a fun experience and that our employees are happy both during and outside office hours. Social events, flexibility in everyday life, and tolerance are key. We work as a team, are open-minded, and of course have a sky high eNPS. Do you want to be part of the family?