nps.today
About us
Why we are here
Many organizations struggle to turn customer experience into a truly operational discipline. They work in silos across the customer journey with fragmented tools and disconnected insights.
We set out to change that – by creating a NPS and One Common Customer Pulse based CX solution that unifies customer feedback and drives real action.
Who we are
We are a dedicated team of software and customer experience professionals, founded in Copenhagen in 2016. Our mission is to make customer experience management simple, actionable, and integrated across every touchpoint of the customer journey.
Core Values
Presence
Presence is more than just being in the room
Community
No one can whistle a symphony; it takes an orchestra to play it
Integrity
We do the right thing even when no one is looking
Respect
Sincere respects is listening to what others have to say
Ownership
We are all the Director within three meters
What we do
We deliver SaaS plug-in solutions and services that make it easy to implement and automate your customer experience program. With nps.today, you can continuously monitor customer satisfaction and loyalty, identify what matters most, and take the right actions to build stronger, more profitable relationships.
How we do it
Through the nps.today plug-in customer experience radar and our proven best-practice framework, we integrate seamlessly into your existing systems. This enables you to measure, understand, and act on every customer experience – all based on One Common Customer Pulse.
Mission
Every organization should be able to measure, understand, and act on customer experience across the customer journey with a simple and easy to implement solution
Vision
We want to be the preferred CX solution to measure, understand and act on customer experiences as part of your daily business and across channels and systems