Native integration
nps.today is a fully integrated NPS solution for Lime CRM. Handle your customer loyalty across sales, service, and marketing, with no manual processes, no unnecessary shifts between systems, and no large-scale IT projects. Make automated satisfaction surveys, get an overview of your customer’s experiences, and take action based on the customer’s NPS rating, on the same day you decide to buy.
Combine NPS surveys with your other customer data in your CRM or other systems
Enable automatic trigger-based NPS-surveys, e.g., after a meeting or a support ticket
Send out surveys through all your relevant channels, such as e-mail, text message, on your website, web-shop, newsletter etc.
See NPS results on both contact and account levels in Lime CRM
Send surveys to individuals or a selection of contacts, directly from Lime
Use NPS dashboards to analyze where you should take action first, and create positive change for your customers
With our solution, measuring the loyalty of your customers becomes a natural part of daily work routines. NPS is not an only measurement but also an effective dialogue tool in all phases of the customer journey.
The method creates useful feedback during the collaboration with both potential, new, and existing customers, and provides answers to questions you had never dreamed of asking. Use customer feedback to increase sales, optimize the buying experience and retain dissatisfied customers who may be on their way out. That is what we call operational NPS.
The solution is ready for use right away and requires no major IT projects to get started. The solution comes with a ready-made standard setup but is easy to adapt to your company’s specific workflows.
Do you need good advice or further help with setting up NPS, data analysis, etc? All our nps.today subscribers have their own permanent NPS Coach affiliated.