Cases
Customer Cases
Find inspiration from the stories of selected customers, of their journey towards a more operational Customer Experience solution.
Momentive
Momentive has leveraged Salesforce together with nps.today to turn customer feedback into actionable insights. This has enabled them to move from collecting data to actively acting on it, improving customer understanding, identifying product gaps, and strengthening retention.
TRAEDE
Traede, a B2B platform for trading physical lifestyle products, streamlined its customer satisfaction process with nps.today. By integrating Zendesk and Telavox into a single platform, Traede now collects more responses, gains clearer insights, and can easily act on customer feedback.
A&Til
A&Til has transformed NPS from a static measurement into a living part of everyday work. With a new NPS-optimized solution, the organization has created a much shorter path from insight to action — making it easier for employees to turn feedback into meaningful improvements for members.
OK
OK has always focused on being close to customers and delivering a strong customer experience. To ensure a complete overview of customer satisfaction, OK decided to consolidate five different solutions into one platform.
IDA
Dive into IDA’s journey towards creating a common approach to member satisfaction. With nps.today, the feedback process has been revitalized, the response rate has doubled, and dashboards provide a clear overview that strengthens both employees and the connection to the members.
STARK
Dive into the story of how STARK is transforming customer service and elevating customer satisfaction to new heights. Read about their groundbreaking integration of NPS measurements in Dynamics and how this strategy has created a thorough customer-centric vision in the company.
Greenbow
Greenbow strives to deliver the industry’s best customer service, and that requires more than just good intentions. With the plug-in solution NPS for Dixa, Greenbow has gained an effective tool that enables them to measure, understand and act on customer feedback in real-time.
Air Greenland
Unforeseen events are part of an airline’s operations, but dissatisfied customers don’t have to be. Air Greenland has created a direct line to customers to ensure high quality in all interactions and to be at the forefront of developments in the market.
whiteaway group
whiteaway is deeply committed to the delivery of excellent customer experiences. So much so that the company has made it a virtue to measure, analyze, and – if necessary – act upon each customer interaction.
LEMAN
The salespeople are better dressed for meetings, dissatisfied customers are no longer lost on the floor, and knowledge sharing across countries has been strengthened with measurements and feedback from customers.
Moment
In 2010, NPS became part of Moment’s vision when it was known that the likelihood of the company growing would increase with customer loyalty.
Aarhus Municipality
In Aarhus Municipality, citizen feedback has been completely increased. As the first municipality in the country, Aarhus Municipality now listens to the citizen’s voice via BIS (Citizen Image Score), a development of NPS for the public sector.
Norlys
The implementation of P-GAP was a challenging eye-opener for the telecommunications group Norlys Digital. And a key tool in the work of improving the customer experience and creating a uniform culture.
eurodan-huse
Via nps.today, eurodan-huse has systemized the surveys of customer satisfaction.
EGN
EGN wanted more specific insight in why some members left the network and thereafter what actions could be made to keep the members for longer.
