Plug-in
NPS for Genesys
Connect Genesys and nps.today
Survey creation & management Send-out, reminders, antispam
Branded NPS, CSAT & CES Customer Pulse surveys
Get this today
nps.today platform features:
Simple and easy survey creation and management
Live feedback app, dashboards and wallboards
Response notifications in Outlook, Teams etc.
CX AI Agent and interactive feedback analysis in BI
Plan and manage P-GAP selfevaluation for employees
Genesys plugin features:
NPS, CSAT and CES e-mail and SMS surveys triggered from Genesys
Customer Pulse overview in Genesys
Monitor agent CX responses and performance in Genesys
Pop-up P-GAP selfevaluation for employees inside Genesys
Turn on Your Genesys Customer Experience Radar
Connect your nps.today customer experience radar to Genesys and start to
measure – understand and act after customer interactions or whenever you need it.
Skip expensive or time-consuming IT-projects to set it up. Your Plug-in to Genesys will get your there in no time.
And, with nps.today you can extend your Genesys surveys to any customer touchpoint, channels and systems across marketing, sales, delivery and
customer service.
Powerful Yet Simple CX Survey Management
Design fully branded surveys in just a few clicks using prebuilt templates for NPS, CSAT, and CES. No need to build your surveys inside complex systems — nps.today makes it easy for anyone to launch, manage, and automate feedback across any customer system.
Close the Loop
UNDERSTAND & ACT
- Notify the right colleagues based on ratings
- Make feedback follow-up tasks and take notes
- Share and follow responses on Live Wallboards
- Share responses and follow your own results in the Feedback App
- Prompt and dive into your feedback with the AI Feedback Assistant
- Analyze and understand feedback with powerful interactive BI
- Add and act on Customer Pulse in your CRM or customer system
NPS for Genesys - More Features
Ready to Simplify and Elevate Your Customer Experience?
Start with a demo – and experience the power of one scale and one platform.