Create and Manage All Your Surveys in One Place
Powerful Yet Simple CX Survey Management
Create, manage, and automate all your NPS, CSAT, and CES feedback programs — across every touchpoint and channel.
Design fully branded surveys in just a few clicks using prebuilt templates for NPS, CSAT, and CES. No need to build your surveys inside complex systems — nps.today makes it easy for anyone to launch, manage, and automate feedback across e-commerce, CRM, contact center, order and service systems, apps, and more.
Avoid Survey silos
Break down survey silos
A Single, Smart Rating Scale
Avoid scale and format confusion. Adopt a unified scale across all survey types. Make it easier for customers to respond, for employees to understand, and for analysts to draw meaningful insights — without switching between and mixing up metrics.
CX Survey Excellence
Unified Rating Scale and Logic Across the Customer Journey
Eliminate inconsistent formats and fragmented logic. Our platform manages timing, reminders, and anti-spam settings centrally.
Trigger surveys automatically based on real-time data and interactions — and ensure feedback requests are always timely, relevant, and non-intrusive.
Smart Question Flow
Ask Smarter, Get Better Insights
Designed for Customer Pulse
Keep surveys short and relevant — boosting response rates and uncovering rich, actionable feedback.
- Make questions relevant to respondents
- Get more feedback while asking fewer questions
- Increase response rates with short surveys
- Get customers most important opinion
- Identify the main reason
Integrate and Automate
Close the Loop Automatically
Built for Customer Pulse
Trigger instant alerts for critical feedback. Enrich customer views with real-time insights. Create follow-up tasks directly in your CRM or service system. Everything’s connected — so you can act the moment feedback comes in.
- Trigger surveys with relevant timing
- Use the relevant channel
- Notify the right people on important responses
- Add feedback to your 360° customer view
- Create follow up tasks in your current systems
Customized and Prepared for you
Solutions for Your Team and Industry
Get started today with solution designs prepared for your customer journey and for your industry
Marketing & Loyalty
Sales & CRM
Delivery & Product
Service & Contact Center
Utility
Member Organizations
B2C & Retail
Finance
Ready to Simplify and Elevate Your Customer Experience?
Start with a demo – and experience the power of one scale and one platform.