Integration
NPS for TOPdesk
Connect TOPdesk and nps.today
Monitor feedback in TOPdesk
Survey creation & management Send-out, reminders, antispam
Branded NPS, CSAT & CES Customer Pulse surveys
Get this today
nps.today platform features:
Simple and easy survey creation and management
Live feedback app, dashboards and wallboards
Response notifications in Outlook, Teams etc.
CX AI Agent and interactive feedback analysis in BI
TOPdesk integration features:
NPS, CSAT and CES e-mail and SMS surveys triggered from TOPdesk
NPS, CSAT and CES link survey embedded in TOPdesk e-mails
Customer Pulse overview in TOPdesk
Monitor agent CX responses and performance in TOPdesk
Turn on Your TOPdesk Customer Experience Radar
Connect your nps.today customer experience radar to TOPdesk and start to
measure – understand and act after customer interactions or whenever you need it.
Skip expensive or time-consuming IT-projects to set it up. Your integration to TOPdesk will get you there in no time.
And, with nps.today you can extend your TOPdesk surveys to any customer touchpoint, channels and systems across marketing, sales, delivery and
customer service.
Powerful Yet Simple CX Survey Management
Design fully branded surveys in just a few clicks using prebuilt templates for NPS, CSAT, and CES. No need to build your surveys inside complex systems — nps.today makes it easy for anyone to launch, manage, and automate feedback across any customer system.
Close the Loop
UNDERSTAND & ACT
- Notify the right colleagues based on ratings
- Make feedback follow-up tasks and take notes
- Share and follow responses on Live Wallboards
- Share responses and follow your own results in the Feedback App
- Prompt and dive into your feedback with the AI Feedback Assistant
- Analyze and understand feedback with powerful interactive BI
- Add and act on Customer Pulse in your CRM or customer system
NPS for TOPdesk - More Features
Ready to Simplify and Elevate Your Customer Experience?
Start with a demo – and experience the power of one scale and one platform.