The number of surveys or reminders from nps.today as well as incoming replies from other channels, such as in-store stands, QR codes, embedded surveys, or pop-ups on your website.
Number of separate companies or affiliates (unique VAT numbers) or areas where separate licenses are preferred including for eNPS.
Number of admins or users with authorization to set up and administrate campaigns in nps.today.
Additional SMS surveys
The number of surveys and reminders through text messages.
Assistance during the subscription period for ordinary implementation, setups of campaigns, categorization, alarms, expansion of new survey channels, and general best practices.
Customer Success Manager
Assistance during the subscription period for overall collaboration, help to achieve your company’s long-term goals, and review of your Customer Experience strategy.
Number of additional channels to perform surveys through e.g. website pop-ups, In-app, QR code, In-store stands, or embedded NPS.
NPS end user clients (Outlook clients)
Number of users needing NPS for Outlook.
Setting up service for surveys via text message.
Integration with other systems and dataflows between systems e.g., PowerBI, Office 365, Teams, or Zapier.
Plug-in for customer system
Plug-in for relevant CRM or customer service systems. See separate function descriptions for each system under integrations.
NPS App for PowerBI with the option of quick search and analysis of NPS results. Can be used for further development. Requires API module.
Using fully fletched integration templates for e.g. a multitude of known marketing and customer service systems, you can quickly integrate with nps.today.
Power Dashboards (one-time payment)
Ready-to-use NPS App for PowerBI with the option of quick search and analysis of NPS results. Can be used for further development (requires API/Flow Module).
NPS Coach Support (subscription)
Assistance during the subscription period for introduction, setup of campaigns, categorization, alarms, expansion to new surveys, and general best practice.
NPS Coach onboarding services (onetime payment)
Setup of NPS solution and general consulting in installation and setup of e.g. plug-ins, integration, advanced triggers, and dashboards. The NPS Coach does not carry out installation, physical setup, or support on third party products.
Onboarding and setup of solution
Establishing your NPS solution starts with your welcome letter so you can prepare for the kickoff meeting with your NPS coach. At the meeting, a solution, campaigns, surveys, phases, plan, etc. are agreed. Your NPS coach is available with operational NPS advice and support for your campaigns throughout the subscription period.
After your NPS solution is set up, you will be associated with our Customer Success Manager. The collaboration aims to ensure your CX program is a success. At the meeting, a review of your CX strategy is agreed upon, a kick-in to achieve your company’s long-term goals. Your CSM will be available with advice on your CX solution, your business needs, and challenges throughout the subscription period.
We are happy to customize a competitive package and meet your needs for high volume with matching cost reductions.
No matter if your company is small or large, if you are just starting your loyalty program, or if you have advanced needs, nps.today offers a solution that fits your needs.
Think big, but start smaller and add further volume and features as needed along the way.
For large survey volume, text message surveys at a larger scale, or international surveys, contact nps.today.