nps.today

Prices

STARTER
EUR 137

Surveys per year: 1.000
Business units: 1
Admin users: 1
NPS Coach Hours (yearly): 1
Survey channels: 1
Outlook clients: 0
SMS module: Additional purchase
API module: Additional purchase
Customer system plug-in: Additional purchase
PowerBI: Additional purchase

BASIC
EUR 273

Surveys per year: 5.000
Business units: 2
Admin users: 2
NPS Coach Hours (yearly): 2
Survey Channels: 2
Outlook clients: 5
SMS module: Yes
API module: Additional purchase
Customer system plug-in: Additional purchase
PowerBI: Additional purchase

BUSINESS
EUR 546

Surveys per year: 20.000
Business units: 3
Admin users: 5
NPS Coach Hours (yearly): 10
Survey Channels: 5
Outlook Clients: 20
SMS module: Yes
API module: Yes
Customer system plug-in: Additional purchase
PowerBI: Additional purchase

ENTERPRISE
EUR 1.365

Surveys per year: 50.000
Business units: 5
Admin users: 20
NPS Coach Hours (yearly): 20
Survey Channels: All
Outlook clients: 100
SMS module: Yes
API module: Yes
Customer system plug-in: 1
PowerBI: 10 Users

Surveys

The number of surveys or reminders from nps.today as well as incoming replies from other channels, such as in-store stands, QR codes, embedded surveys, or pop-ups on your website.

Licenses

Number of separate companies or affiliates (unique VAT numbers) or areas where separate licenses are preferred including for eNPS.

Admin users

Number of admins or users with authorization to set up and administrate campaigns in nps.today.

Additional SMS surveys

The number of surveys and reminders through text messages.

NPS coach

Assistance during the subscription period for ordinary implementation, setups of campaigns, categorization, alarms, expansion of new survey channels, and general best practices.

Customer Success Manager

Assistance during the subscription period for overall collaboration, help to achieve your company’s long-term goals, and review of your Customer Experience strategy.

Additional channels

Number of additional channels to perform surveys through e.g. website pop-ups, In-app, QR code, In-store stands, or embedded NPS.

NPS end user clients (Outlook clients)

Number of users needing NPS for Outlook.

SMS module

Setting up service for surveys via text message.

API module

Integration with other systems and dataflows between systems e.g., PowerBI, Office 365, Teams, or Zapier.

Plug-in for customer system

Plug-in for relevant CRM or customer service systems. See separate function descriptions for each system under integrations.

PowerBI

NPS App for PowerBI with the option of quick search and analysis of NPS results. Can be used for further development. Requires API module.

Connectors

Using fully fletched integration templates for e.g. a multitude of known marketing and customer service systems, you can quickly integrate with nps.today.

Power Dashboards (one-time payment)

Ready-to-use NPS App for PowerBI with the option of quick search and analysis of NPS results. Can be used for further development (requires API/Flow Module).

NPS Coach Support (subscription)

Assistance during the subscription period for introduction, setup of campaigns, categorization, alarms, expansion to new surveys, and general best practice.

NPS Coach onboarding services (onetime payment)

Setup of NPS solution and general consulting in installation and setup of e.g. plug-ins, integration, advanced triggers, and dashboards. The NPS Coach does not carry out installation, physical setup, or support on third party products.

Onboarding and setup of solution

Establishing your NPS solution starts with your welcome letter so you can prepare for the kickoff meeting with your NPS coach. At the meeting, a solution, campaigns, surveys, phases, plan, etc. are agreed. Your NPS coach is available with operational NPS advice and support for your campaigns throughout the subscription period.

Future success

After your NPS solution is set up, you will be associated with our Customer Success Manager. The collaboration aims to ensure your CX program is a success. At the meeting, a review of your CX strategy is agreed upon, a kick-in to achieve your company’s long-term goals. Your CSM will be available with advice on your CX solution, your business needs, and challenges throughout the subscription period.