Native integration
nps.today for SuperOffice
Omnichannel NPS based CX platform for SuperOffice
nps.today and Amesto Solutions has launched the first 100% integrated NPS-based CX solution for SuperOffice CRM.
nps.today is a fully integrated NPS-based CX solution for SuperOffice, listed on the official SuperOffice App Store. Handle your customer satisfaction and loyalty across marketing, sales, service, and delivery without manual processes, without switching between systems, and without a large IT project. Setup automated satisfaction and loyalty surveys, get an overview of your customers’ experiences, take actions based on the customer’s ratings and feedback, and improve customer loyalty – all implemented today.
Core functions
Send surveys in your own design to individuals or a selection of your contacts, directly from SuperOffice.
Setup automated surveys based on triggers setup in with SuperOffice Scripts.
Make surveys in all relevant channels, including email, text message, online, or newsletter etc.
Share all responses in Activities and on both Contacts and Accounts in SuperOffice with average rating and CX trends as both data and graphs.
Use preconfigured CX dashboards to understand where you should make changes and improve customer experiences first.
Combine your survey results with other customer data to prioritize your actions and transformation.
Set up alarms for action and follow up on selected respondents.
Categorize feedback or use AI to identify trends, business drivers and opportunities for improvement.
Integrate customer experience in your daily tools including Office 365, Outlook, and Teams.
Turn on your customer experience radar
With the integrated nps.today surveys engine, your customer satisfaction, and loyalty program become a completely natural part of everyday life. Your NPS-based CX program is not just about monitoring customer experience, but also an effective dialog tool across the customer journey.
Your program will give you valuable feedback working with both potential, new, and existing customers and provide answers to questions you would never imagine asking.
Use the customers’ feedback to increase sales, optimize the buying, delivery, and service experience, and retain unsatisfied customers, before they leave you. That is what we call Operational NPS.
Automate Closed Loop CX using SuperOffice Scrips
With the nps.today plug-in for SuperOffice, almost any survey triggers based on SuperOffice data can be configured with SuperOffice Scripts. Automate surveys based on any data changes in SuperOffice, sales, or service processes like meeting completed, sales won/lost, case closed, etc.
You can also set up automated processes based on incoming survey responses. Combine feedback with other CRM data, and ensure timely and prioritized follow-up on negative and positive customer feedback.
A plug & play solution without IT project
nps.today for SuperOffice is ready for use and demands no large IT projects to get started. The plug-in is easy to install and comes with a complete standard setup and is easily customized to the specific workflows of your company.
All nps.today packages include your own designated NPS Coach, who will help you plan, setup, and drive an effective and successful CX program
