Integration
nps.today and Board for IntraManager
Optimize your contact center's performance and keep an eye on the quality
By connecting Board and nps.today, you have the ability to trump the visualization of your data across multiple systems – without the use of mathematical formulas. With Board, you’ll see live data from nps.today combined with other data sources, such as your telephony system.
Key features
Combine KPIs from different data sources and easily show your performance, quality, development, and goals
Get a live overview of your contact center and gain data-driven insights
Be proactive, spot trends easily, and react quickly
Easily set up your own board. Use the delicious templates or build your own with the smart widgets
Show your team live data from nps.today and help them improve customer experiences
Combine your work with a team activity with the built-in games and increase motivation
Show live performance and recognize your employees for their efforts with the smart notifications
Centrally determine which boards, slide shows, or games to appear on screens in your contact center
Easily connect the Board to nps.today and other data sources and view data automatically— without coding
Design your own boards
Get started visualizing data in just a few minutes by using our great templates. If you need a customized overview, you also have the opportunity to build your very own boards with the built-in widgets.
Board is easy to get started with, and it offers countless options for setup, gamification and more.
Get an insight into how you can visualize your data and improve your performance, quality, and customer experiences with Board.
Present multiple data at once
Quickly assemble multiple boards and games into one slide show, which is automatically played whenever you want. Show your slide show on screens in your contact center or share it with other users.
Performance in a fun way
Make it a breeze to work with performance and quality. With the built-in games, you can combine work with a team activity where employees can constantly track their performance and see how close they are to the goal. This increases motivation and commitment.
Acknowledge employees
Highlight your employees’ performance with smart notifications that automatically appear when they reach a goal. When you recognize employees for their efforts, their motivation and commitment increase. Board notifications therefore help to increase the performance and quality of your contact center.
Get data automatically
Quickly set up an integration and view data from nps.today combined with data from other data sources— without having to encode. Board can be connected to a wide range of tools that are often used in contact centers.
