Native integration
nps.today for Salesforce
Omnichannel NPS based CX platform for Salesforce
nps.today is a fully integrated NPS based CX solution for Salesforce, listed on the official Salesforce AppExchange. Handle your customer satisfaction and loyalty across marketing, sales, service, and delivery without manual processes, without switching between systems, and without a large IT project. Setup automated satisfaction and loyalty surveys, get an overview of your costumers’ experiences, take actions based on the customers ratings and feedback, and improve customer loyalty – all implemented today.
Key features
Send surveys in your own design to individuals or a selection of your contacts, directly from Salesforce
Set up automated surveys based on triggers setup in Salesforce Process Builder
Make surveys in all relevant channels, including email, text message, online, or newsletter etc.
Share all responses in Chatter and on both Contacts and Accounts in Salesforce with average rating and CX trends as both data and graphs
Use preconfigured CX dashboards in Salesforce to understand where you should make changes and improve customer experiences first
Combine your survey results with other customer data to prioritize your actions and transformation
Set up alarms for action and follow up on selected respondents
Categorize feedback or use AI to identify trends, business drivers and opportunities for improvement
Integrate customer experience in your daily tools including Office 365, Outlook, and Teams
Turn on your customer experience radar
With the integrated nps.today survey engine, your customer satisfaction and loyalty program becomes a completely natural part of everyday life. Your NPS based CX program is not just about monitoring customer experience, but also an effective dialogue tool across the costumer journey.
Your program will give you valuable feedback working with both potential, new, and existing customers and provide answers to questions you would never imagine asking.
Use the costumers’ feedback to increase sales, optimize the buying, delivery, and service experience, and retain unsatisfied costumers, before they leave you. That is what we call Operational NPS.
Automate closed loop CX using Salesforce Flow Builder
With nps.today plugged into the Flow Builder in Salesforce, any survey trigger based on Salesforce data can be setup. Automate surveys based on any data changes in Salesforce, sales or service processes like meeting completed, sales won/lost, case closed etc.
You can also set up automated processes based on incoming survey responses. Combine feedback with other CRM data, and ensure timely and prioritized follow up on negative and positive customer feedback.
Plug & play solution
nps.today for Salesforce is ready for use and demands no large IT projects to get started. The plug-in is easy to install and comes with a complete standard setup and is easily customized to the specific workflows of your company.
All nps.today packages include your own designated NPS Coach, who will help you plan, setup and drive an effective and successful CX program.
Salesforce P-GAP
With the nps.today P-GAP module for Salesforce, P-GAP (Perception Gap) can be measured when a case is closed. Each agent/employee who is in P-GAP training will be presented with a pop-up survey
