Native integration

Send surveys in your own design to individuals or a selection of your contacts, directly from Salesforce

Set up automated surveys based on triggers setup in Salesforce Process Builder

Make surveys in all relevant channels, including email, text message, online, or newsletter etc.

Share all responses in Chatter and on both Contacts and Accounts in Salesforce with average rating and CX trends as both data and graphs

Use preconfigured CX dashboards in Salesforce to understand where you should make changes and improve customer experiences first

Combine your survey results with other customer data to prioritize your actions and transformation

Set up alarms for action and follow up on selected respondents

Categorize feedback or use AI to identify trends, business drivers and opportunities for improvement

Integrate customer experience in your daily tools including Office 365, Outlook, and Teams