Easy Campaign Management
Create branded and personalized NPS-campaign templates in seconds.
Easily create new campaigns for specific channels, touchpoints, products, processes, projects etc.
Handle and monitor multiple campaigns from one easy-to-use solution.
“It is so easy, that I could be doing it blindfolded”.
Measure NPS in all your touchpoints and transactions across customer engagement and life cycle:
- Email and SMS
- Website, E-commerce, newsletter
- In applications and in-app
- On physical items and products
- Interview and print
Monitor and understand feedback
Make feedback easy to understand in real-time:
- Categorize answers to better identify gaps in customer experience
- Prioritize business drivers for transformation
- Monitor single or multiple campaigns in live dashboards
Actions based on customer feedback
Set-up rules and alarms for prioritized follow up actions based on customer feedback and data:
- Easy point and click rules to send feedback notifications to employees, teams etc.
- Advanced rules and follow up actions created and completed in your CRM-system
Easy and prebuilt integration
Integration to your customer systems is essential for a real operational and effective loyalty program. NPS.Today provides both rich integration and full plug-in or add-on solutions:
- Prebuild powerful NPS Plug-in solutions for leading customer systems
- Connect to any other system with NPS.Today’s Open API
- Create dataflows across systems with Microsoft Office 365 Flow
- Use NPS.Today Webhooks for easy automation
More insights with Power Dashboards
Interactive dashboards ready to deep dive into customer feedback:
- Plug-and-play web access interactive dashboards (No BI system or license required)
- Or get your own Microsoft Power BI dashboard solution file you can extend and configure