Customer experience software
SUPPORT
If you need help, you will find it here.
Minor issues with quick fixes
Error source
Issues with login
You experience that either your user-name or password for the system is not recognized. The system creates an error when you try to log in. The problem is either the password, or that we do not recognize your email.
Solution
Try resetting your password.
It is often the password that is the problem. Use the link on the login page to reset your password. If you do not receive an email from us, the problem is that the system does not recognize your email.
Error source
How do I delete a respondent?
It can sometimes be difficult to remember how to remove a respondent from a campaign.
Solution
You do it by…
We have created a small video tutorial, that show you how to delete a respondent.
OBS! When you delete a respondent, you delete the respondent for the entire account. It means that all previous survey answers from the individual respondent are deleted.
Submit a support ticket
If you have issues or questions regarding the NPS.Today software, we ask that you submit a ticket.
Your ticket is send by mail directly to our support, and we will get back to you.
Do you need guidance?
Book a meeting with your company NPS coach.
Flemming Pryds Rand
CEO and NPS Coach
asbjørn voss
NPS Coach
Is the problem urgent?
Give us a call at +45 25 944 988!
For you who are not a customer
If you are not already a customer, but have questions regarding the platform, you are always more than welcome to reach out.
Office
Vester Farimagsgade 15,
1606 København V
Phone
book meeting
Book here.
info@npstoday.com