Customer experience software

SUPPORT

If you need help, you will find it here.

Minor issues with quick fixes

Q

Error source

Issues with login

You experience that either your user-name or password for the system is not recognized. The system creates an error when you try to log in. The problem is either the password, or that we do not recognize your email.

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Solution

Try resetting your password.

It is often the password that is the problem. Use the link on the login page to reset your password. If you do not receive an email from us, the problem is that the system does not recognize your email.

Q

Error source

How do I delete a respondent?

It can sometimes be difficult to remember how to remove a respondent from a campaign.

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Solution

You do it by…

We have created a small video tutorial, that show you how to delete a respondent.

OBS! When you delete a respondent, you delete the respondent for the entire account. It means that all previous survey answers from the individual respondent are deleted.

Submit a support ticket

If you have issues or questions regarding the NPS.Today software, we ask that you submit a ticket.
Your ticket is send by mail directly to our support, and we will get back to you.

Do you need guidance?

Book a meeting with your company NPS coach.

Flemming Pryds Rand

CEO and NPS Coach

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NPS Coach

Is the problem urgent?

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Give us a call at +45 25 944 988!

For you who are not a customer

If you are not already a customer, but have questions regarding the platform, you are always more than welcome to reach out.

Office

Vester Farimagsgade 15,
1606 København V

book meeting

Book here.

E-mail

info@npstoday.com