Signed up
You are now signed up for our next briefing.
While you waiting, maybe we can inspire you with our latest customer cases?
03.01.24
Dive into the story of how STARK is transforming customer service and elevating customer satisfaction to new heights. Read about their groundbreaking integration of NPS measurements in Dynamics and how this strategy has created a thorough customer-centric vision in the company.
22.06.23
The salespeople are better dressed for meetings, dissatisfied customers are no longer lost on the floor, and knowledge sharing across countries has been
strengthened with measurements and feedback from customers.09.12.22
Unforeseen events are part of an airline’s operations, but dissatisfied customers don’t have to be. Air Greenland has created a direct line to customers to ensure high quality in all interactions and to be at the forefront of developments in the market.
12.10.22
whiteaway is deeply committed to the delivery of excellent customer experiences. So much so that the company has made it a virtue to measure, analyze, and – if necessary – act upon each customer interaction.
30.05.22
The implementation of P-GAP was a challenging eye-opener for the telecommunications group Norlys Digital. And a key tool in the work of improving the customer experience and creating a uniform culture. Read how Norlys Digital operationally uses nps.today for customer service.
17.05.22
In 2010, NPS became part of Moment’s vision when it was known that the likelihood of the company growing would increase with customer loyalty.
05.04.22
In Aarhus Municipality, citizen feedback has been completely increased. As the first municipality in the country, Aarhus Municipality now listens to the citizen’s voice via BIS (Citizen Image Score), a development of NPS for the public sector.
29.08.21
Audika works tactically with NPS through weekly follow-up from district and sales managers locally in the regions.
16.06.21
Via nps.today, eurodan-huse has systemized the surveys of customer satisfaction.
26.05.21
EGN wanted more specific insight in why some members left the network and thereafter what actions could be made to keep the members for longer.
05.05.21
Dansk Erhverv uses NPS not only for overall satisfaction surveys, but also as a tool for dialogue.
30.04.21
nps.today for Salesforce was the starting point for ComplyCloud’s work to automate and improve the customer journey.
“It is a fantastic tool for entering into a dialogue with the customer. The large number of responses has ensured that the statistical uncertainty has been removed from the measurements, so that it is not just a single employee who has all the sour customers, but that there is enough data to show a true picture.”
“We quickly realized that nps.today is a really good tool. It was easy to set up and it supports our way of working with loyalty. We get the results immediately and can use it in all our markets.”
“We are in the process of defining the entire customer journey and getting NPS surveys across all the touchpoints, where we want a greater understanding of our customers’ experiences, needs and wishes. In this way, NPS becomes an integral part of the customer journey.”
“It is a tool that works and creates value and is not just a ‘manifested management tool’ that dies after two and a half months. It is an integral part of the organization, it actually gets used and we can report to our board. It gives value in everyday life that we can see what we do well and follow up on the individual member. That is where the true value lies.”
“The advantage is that with nps.today’s solution you get a quick overview of your data using the dashboards we have set up. That means we can act before it’s too late. We can, because we can constantly follow all incoming answers, and continuously see what NPS score our members give us.”