Native integration
nps.today for Zendesk
Omnichannel NPS based CX platform for Zendesk
nps.today is a complete integrated NPS based CX solution for Zendesk, listed on the official Zendesk Marketplace page. Handle your customer satisfaction and loyalty across service and sales, without manual processes, without switching between systems, and without a large IT project. Setup automated satisfaction and loyalty surveys, get an overview of your costumers’ experiences, take actions based on the customers ratings and feedback, and improve customer loyalty – all implemented today.
Key features
Send surveys in your own design to individuals or a selection of your contacts, directly from Zendesk.
Set up automated surveys based on triggers setup in Zendesk scripts.
Make surveys in all relevant channels, including email, text message, online, or newsletter etc.
Share all responses in Zendesk with average rating and CX trends as both data and graphs.
Use preconfigured CX dashboards to understand where you should make changes and improve customer experiences first.
Combine your survey results with other customer data to prioritize your actions and transformation.
Set up alarms for action and follow-up on selected respondents.
Categorize feedback or use AI to identify trends, business drivers and opportunities for improvement.
Integrate customer experience in your daily tools including Office 365, Outlook, and Teams.
Turn on your customer experience radar
With the integrated nps.today survey engine, your customer satisfaction and loyalty program becomes a completely natural part of everyday life. Your NPS based CX program is not just about monitoring customer experience, but also an effective dialogue tool across the costumer journey.
Your program will give you valuable feedback working with both potential, new, and existing customers and provide answers to questions you would never imagine asking.
Use the costumers’ feedback to increase sales, optimize the buying, delivery, and service experience, and retain unsatisfied costumers, before they leave you. That is what we call Operational NPS.
Integration with Zendesk
Seamless Automations
nps.today allows businesses to automate their customer experience program across all IT systems, touchpoints, and communication channels, to create an easier way of measuring. This includes generating surveys directly from the Zendesk platform.
Plug-and-Play Solutions
nps.today offers plug-and-play solutions for leading customer engagement systems. For those using Zendesk, the platform ensures visible NPS data on both contact and account levels. This means businesses can go live with their automated CX program with minimal IT involvement.
Enhanced Customer Service
With nps.today, customer service agents can gain a better understanding of their customers and become better equipped to address their needs. The platform provides an operational tool to measure, understand, and act directly from existing phone and IT systems.
Plug & play solution
nps.today for Zendesk is ready for use and demands no large IT projects to get started. The plug-in is easy to install and comes with a complete standard setup and is easily customized to the specific workflows of your company.
All nps.today packages include your own designated NPS Coach, who will help you plan, setup and drive an effective and successful CX program.
Measure
Use automated triggers across the entire customer journey with data driven surveys. Embed your customer satisfaction surveys or loyalty surveys across all channels and in your external communication.
Understand
Benefit from dashboards to analyze where to make changes and improve customer experiences. Use AI categorization to enhance customer experiences and integrate other data for deeper insights.
Act
Set up alarms and automate your individual follow-up and recovery actions in your CRM system. Analyze responses and trends in your preferred BI solution and transform customer experiences based on data.
Do you want to see how it works?
webinar
On demand: Introduction to Net Promoter Score
- Duration
- 25 minutes