Native integration

Send surveys in your own design to individuals or a selection of your contacts, directly from Zendesk.

Set up automated surveys based on triggers setup in Zendesk scripts.

Make surveys in all relevant channels, including email, text message, online, or newsletter etc.

Share all responses in Zendesk with average rating and CX trends as both data and graphs.

Use preconfigured CX dashboards to understand where you should make changes and improve customer experiences first.

Combine your survey results with other customer data to prioritize your actions and transformation.

Set up alarms for action and follow-up on selected respondents.

Categorize feedback or use AI to identify trends, business drivers and opportunities for improvement.

Integrate customer experience in your daily tools including Office 365, Outlook, and Teams.