Native integration
nps.today for Dixa
Customer experience insights directly in Dixa
nps.today for Dixa is an integration that allows you to measure and improve customer experience in your Dixa system. Manage your customer satisfaction and loyalty across service and sales, without manual processes, without switching between systems, and without a large IT project.
Set up automated satisfaction and loyalty surveys, get an overview of your customers’ experiences, take actions based on customer ratings and feedback, and improve customer loyalty – all implemented today.
Key features
Send surveys in your own design to individuals or a selection of your contacts, directly from Dixa.
Trigger automatic surveys on call events, such as when a conversation is closed.
Make surveys in all relevant channels, including email, text message, online, or newsletter etc.
View customer experience insights directly in your conversations in Dixa, such as the customer’s feedback, loyalty, and satisfaction.
Use preconfigured CX dashboards to understand where you should make changes and improve customer experiences first.
Combine your survey results with other customer data to prioritize your actions and transformation.
Connect your queues in Dixa with your campaigns in nps.today, so you can determine which survey should be triggered for each queue.
Categorize feedback or use AI to identify trends, business drivers and opportunities for improvement.
Add P-GAP (Perception Gap) to your conversations, so you can compare your own assessment of the conversation with the customer’s.
Turn on your customer experience radar
With the integrated nps.today survey engine, your customer satisfaction and loyalty program becomes a completely natural part of everyday life. Your NPS based CX program is not just about monitoring customer experience, but also an effective dialogue tool across the costumer journey.
Your program will give you valuable feedback working with both potential, new, and existing customers and provide answers to questions you would never imagine asking.
Use the costumers’ feedback to increase sales, optimize the buying, delivery, and service experience, and retain unsatisfied costumers, before they leave you. That is what we call Operational NPS.
Integration with Dixa
Seamless Automations
With this integration, you can trigger automatic surveys based on actions in Dixa. You can automatically send satisfaction and loyalty surveys to your customers when a conversation concludes. This saves time and allows you to measure customer experience more efficiently.
CX insights directly in Dixa
The integration allows you to view customer experience insights directly in your conversations in Dixa. You can access the customer’s feedback, loyalty, and satisfaction without leaving the Dixa platform. This makes it easier to make informed decisions and improve customer service.
Perception Gap (P-GAP)
You can add P-GAP to your conversations in Dixa. This allows you to compare your employees assessment of the conversation with the customer’s perception. By identifying differences, you can work specifically on improving the customer experience and increasing loyalty.
Get started without complications
Getting started with the nps.today integration for Dixa is a simple process. We are called nps.today because you can start your operational CX program today. Therefore, we make it easy to build and manage a fully automated CX program. You will have an assigned NPS coach who ensures that you get started quickly and are guided safely through the process.
Measure
Use automated triggers across the entire customer journey with data driven surveys. Embed your customer satisfaction surveys or loyalty surveys across all channels and in your external communication.
Understand
Benefit from dashboards to analyze where to make changes and improve customer experiences. Use AI categorization to enhance customer experiences and integrate other data for deeper insights.
Act
Set up alerts that can be sent to shared mailboxes or selected employees for follow-up on both good and bad experiences. View survey responses and CX graphs in Dixa and set up automatic surveys that are triggered based on actions, such as when a conversation concludes.
Do you want to see how it works?
webinar
On demand: Introduction to Net Promoter Score
- Duration
- 25 minutes
webinar
On demand: Operational customer loyalty with NPS
NPS operational throughout the customer journey
.- Duration
- 25 minutes