Native integration

Send surveys in your own design to individuals or a selection of your contacts, directly from Dixa.

Trigger automatic surveys on call events, such as when a conversation is closed.

Make surveys in all relevant channels, including email, text message, online, or newsletter etc.

View customer experience insights directly in your conversations in Dixa, such as the customer’s feedback, loyalty, and satisfaction.

Use preconfigured CX dashboards to understand where you should make changes and improve customer experiences first.

Combine your survey results with other customer data to prioritize your actions and transformation.

Connect your queues in Dixa with your campaigns in, so you can determine which survey should be triggered for each queue.

Categorize feedback or use AI to identify trends, business drivers and opportunities for improvement.

Add P-GAP (Perception Gap) to your conversations, so you can compare your own assessment of the conversation with the customer’s.