Native integration
nps.today for Power BI
Power Dashboards
With nps.today Power Dashboards, you gain immediate and comprehensive insights into your customer feedback. These dashboards are designed based on NPS (Net Promoter Score) best practices, incorporating a 0-10 rating scale, follow-up questions, and reason mapping. They also include a P-GAP analysis.
The dashboards enable you to effortlessly analyze customer feedback in detail. You can explore data across the entire customer journey, covering various regions, teams, and products. Additionally, you can delve into the specific reasons for customer feedback, right down to individual responses and employee ratings. This detailed breakdown helps you thoroughly understand customer experiences and sentiments.
What do the dashboards look like?
Key features
Feedback
Directly dive into selected responses and see what customers are actually saying. There is also an option to easily export all or selected responses to Excel for further analysis.
Companies
The company tab allows you to monitor and understand feedback at the company level. This feature helps in understanding how different customer types experience your company and monitor ratings across all contacts at the company level.
Sales and Service
Monitor how your sales and service teams are performing through dedicated tabs. This allows you to drill down into selected customer sales and service employee responses, helping you improve the sales and service experience. This data can be used to support, train, and educate your employees handling customer transactions.
Employees
Employees can get direct access to all ratings and feedback from customers where they are responsible. With a detailed overview of their own responses, employees can better understand their performance, identify what they are doing well, and find areas for improvement.
Timeline
You can select survey campaigns of interest and other criteria such as the period of interest to compare multiple customers’ experiences over time, focusing on exactly that part of the customer journey.
Executive Overview
This dashboard provides a high-level and easy-to-understand overview of results, development, and trends, making it a preferred source of insights for many managers and executives. It is specifically tailored for decision-makers who need a succinct yet comprehensive view.
Digest Reports
Subscribe to your favorite customer experience and loyalty news as often as you wish. Receive a weekly executive overview directly in your inbox for a quick overview, and then dive directly into the dashboard and data for more in-depth insights.
AI Dashboards Soon to Come
nps.today will soon release AI-based feedback comment analysis as a part of Power Dashboards. This new feature will allow you to find out what all customers are saying or focus on specific groups of customers like promoters, passives, and detractors.
Customize and Extend to Fit Your Specific Needs
Power Dashboards are offered on a one-time fee basis, and you receive the full APP file, allowing you to customize the dashboards in any way you need. It’s important to note that using Power Dashboards requires the nps.today API/Flow Module and a license for Microsoft Power BI.
Benefits
Power Dashboards enhance a business’s ability to understand and respond to customer feedback. These tools provide a detailed view of customer perceptions, allowing companies to identify specific areas for improvement across services and products. The dashboards offer customization options to tailor insights to the unique needs of a business.
A key feature is the digest report, which offers regular, concise updates on customer experience and loyalty trends, keeping decision-makers informed. By providing comprehensive analysis tools, these dashboards are essential for businesses aiming to improve customer experiences and drive growth efficiently.
In-Depth Customer Feedback Insights
nps.today Power BI Dashboards offer detailed analysis of customer satisfaction and experience using the Net Promoter Score methodology. This helps businesses identify key areas of strength and improvement, aligning their strategies more closely with customer needs.
Customization and Ease of Use
The dashboards are highly customizable to suit various business needs, focusing on specific products, services, or customer segments. The user-friendly interface of Power BI ensures easy navigation and understanding of the data, making it accessible for all users.
Real-Time Data and Trends
Providing real-time customer feedback data, these dashboards enable businesses to respond swiftly to customer needs and trends. The trend analysis feature also helps in tracking long-term changes in customer perceptions, aiding in measuring the impact of business strategies.
Understand how it works
webinar
On demand: Operational customer loyalty with NPS
NPS operational throughout the customer journey
.- Duration
- 25 minutes