Events
Events, briefings, and webinars
Our events and webinars provide you with inspiration on how you can introduce and implement customer feedback, and NPS in your organization. We continuously hold events for both new practitioners, and experienced actors within operational customer loyalty, customer experience, and Net Promoter Score.
Webinars on demand
30 minutes
Our webinars focus on how you can benefit more from your customer feedback. Understand the NPS methodology better, get insights on how to get started in collecting customer feedback, and how to turn feedback into value creating action. We customize the contents for both beginners, and experienced to gain value.
Mini-workshops
2 hours
Find inspiration from other participants, as we review current customer cases about how customer experience can be used to create value for both company and customer.
We combine our own expertise with selected speakers to make the subject concrete. We focus on involvement and dialogue at these events.
NPS Summit
1 day
nps.today holds our annual NPS Summit. We assemble the leading practitioners and experts within operational customer experience and Net Promoter Score. Come to the largest workshop of the year within customer experience and gain concrete tools to enhance your own work. More information will come later.
Overview of events
webinar
On demand: Introduction to Net Promoter Score
- Duration
- 25 minutes
webinar
On demand: Operational customer loyalty with NPS
NPS operational throughout the customer journey
.- Duration
- 25 minutes
webinar
On demand: NPS for Salesforce
NPS data directly in Salesforce CRM
.- Duration
- 20 minutter
webinar
On demand: NPS for Lime
- Duration
- 25 minutes
Get it the way you want
Tailored event
We would love to share our passion and experience within operational customer feedback.
Do you have a specific topic that you would like to dive into? Book an inspirations meeting, or write us.
Thus, we can dive into your challenges together, and customize the event to your needs.
We collect happy customers
“It is a fantastic tool for entering into a dialogue with the customer. The large number of responses has ensured that the statistical uncertainty has been removed from the measurements, so that it is not just a single employee who has all the sour customers, but that there is enough data to show a true picture.”
“We quickly realized that nps.today is a really good tool. It was easy to set up and it supports our way of working with loyalty. We get the results immediately and can use it in all our markets.”
“We are in the process of defining the entire customer journey and getting NPS surveys across all the touchpoints, where we want a greater understanding of our customers’ experiences, needs and wishes. In this way, NPS becomes an integral part of the customer journey.”
“It is a tool that works and creates value and is not just a ‘manifested management tool’ that dies after two and a half months. It is an integral part of the organization, it actually gets used and we can report to our board. It gives value in everyday life that we can see what we do well and follow up on the individual member. That is where the true value lies.”
“The advantage is that with nps.today’s solution you get a quick overview of your data using the dashboards we have set up. That means we can act before it’s too late. We can, because we can constantly follow all incoming answers, and continuously see what NPS score our members give us.”