Best advice for operational CX with NPS

We have put together a number of tips to improve the customer experience. With an NPS-based loyalty program, it is possible to reap input from customers.

How to prepare your employees for dialogue

When customer satisfaction is in the hands of your employees, it’s important that you prepare them well. An increasing number of companies use measurements and feedback from customers as a dialogue tool. This enhances the employees’ commitment and contact with the customer.