Prices
What package do you need?
Extra fees for implementation and SMS delivery may occur depending on the solution. Need a custom solution based on your needs? Feel free to reach out or book a sales call.
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FAQ -Frequently asked questions about pricing and plans
How much does nps.today cost?
With EUR and annual billing selected, Basic starts at EUR 201 per month, Business at EUR 469 per month and Enterprise at EUR 938 per month. The displayed monthly rate is billed annually. nps.today also offers a one-month free trial. The final price may change based on survey volume, add-ons, integrations and implementation requirements.
What does the “from” price mean?
The “from” price is the base price for the plan with the displayed survey volume and included features. The final price depends on factors such as required volume, integrations, additional modules, SMS usage and implementation. Organisations with multiple business units, specific data requirements or complex workflows may therefore need a customised subscription.
What is the difference between monthly and annual billing?
Customers can select monthly or annual billing on the pricing page. Annual billing provides a displayed saving of 20 percent, with the stated monthly rate billed for the full year. Prices can also be displayed in EUR, USD, DKK, GBP, NOK and SEK. Check both the selected currency and billing period when comparing plans.
What does survey volume mean?
Survey volume is the monthly usage included in the plan. Free Trial includes 50 surveys per month, Basic 500, Business 1,000 and Enterprise 5,000. Outbound surveys and reminders may count towards usage, while a response is counted for inbound channels such as pop-ups, embedded surveys, links and QR codes. Expected volume should be calculated across the complete survey programme.
Can the included survey volume be increased?
Yes. Each plan displays an included starting volume, but the subscription can be adjusted for greater usage. The pricing page can be used to select volume, while larger or more complex programmes can receive a customised solution. Include regular survey invitations, reminders and responses from inbound channels when estimating the required volume.
What is included in the free trial?
Free Trial costs EUR 0 and runs for one month. It includes up to 50 surveys per month and email as the available survey channel. The trial is intended to help an organisation explore nps.today and gain an initial understanding of the platform before selecting a paid subscription.
What is included in the Basic plan?
Basic is intended for organisations that want to run surveys through email and SMS without integrations to existing systems. It starts with 500 surveys per month and includes the Live Web Dashboard and Feedback App. Plug-ins, API access, AI Feedback Analysis, QR codes, pop-ups and Advanced Surveys are not included in Basic.
What is included in the Business plan?
Business is designed for organisations that want to trigger surveys from existing CRM, service or business systems. The base plan starts with 1,000 surveys per month and includes email, SMS, the Live Web Dashboard and Feedback App. Plug-ins, API access, AI Feedback Analysis and Advanced Surveys are available as add-ons depending on the required integration and workflow.
What is included in the Enterprise plan?
Enterprise is designed for CX programmes operating across multiple channels and systems. It starts with 5,000 surveys per month and includes email, SMS, QR codes or links, pop-ups, the Live Web Dashboard, Feedback App and Advanced Surveys. Plug-ins, AI Feedback Analysis and API access can be added according to the organisation’s requirements.
What do “Included 1/10”, “4/10” and “7/10” mean?
These numbers show how many of the ten listed channels and modules are included in the base price. They do not refer to the number of survey programmes. Free Trial includes one listed feature, Basic and Business include four, and Enterprise includes seven. Features marked with a plus are available as paid add-ons.
What are add-ons, and which features can be added?
Add-ons are optional capabilities charged in addition to the base subscription. They include plug-ins for existing systems, AI Feedback Analysis, API access and Advanced Surveys. Business makes all four available as add-ons. Enterprise already includes Advanced Surveys, while plug-ins, AI Feedback Analysis and API access remain optional additions based on technical requirements.
Are SMS delivery, integrations and implementation included in the price?
The ability to send SMS surveys is included in Basic, Business and Enterprise, but SMS delivery may generate an additional usage charge. Implementation, technical configuration, plug-ins and other integrations may also involve additional fees. The total cost should therefore be confirmed in a proposal once the required volume and technical setup are known.
Which nps.today plan should we choose?
Choose Basic for email and SMS surveys without integrations. Choose Business when surveys need to be triggered from CRM, service or other business systems. Choose Enterprise for customer experience programmes covering the full customer journey, multiple channels, higher volume and advanced surveys. nps.today can provide a customised solution for requirements that do not fit a standard plan.
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- How easy and user-friendly nps.today is.
- How you can integrate nps.today with your existing systems.
- How you can communicate across multiple channels.
- Reporting and follow-up on results.
- How quickly you can get started.