AI Feedback Assistant

Secure, AI-driven insights from your customer feedback—built for immediate action

nps.today AI Feedback Assistant is a ChatGPT-based assistant that makes it possible to analyze customer feedback directly in nps.today.

Users select campaigns and time period and can then ask about results, trends, reasons and recomended actions.

What the solution does

AI Feedback Assistant helps customer experience teams analyze survey responses and customer feedback faster.

Analyzes feedback data across campaigns

Get an overview of feedback across pre-selected campaigns, channels and time periods

Responds in an NPS-based format

The AI assistant presents data in a familiar format, easy to understand and act on

Explains patterns, drivers and themes

Understand the underlying patterns, reasons and themes that shape the experience

Recommends concrete actions and next steps

Get AI-based recommendations that turn insights into clear priorities and concrete actions

How it works

The solution turns open-text feedback into clear insights, explains what drives promoters, passives and detractors, and recommends concrete actions to improve the customer experience.

Select campaigns and time period

Choose the campaigns and the period you want to analyze

Ask questions directly about feedback data

Ask about results, trends, reasons, themes and much more

Get answers, deeper explanations and recommendations

Get answers right away and go deeper in the dialogue for more insight

Why it creates value

AI Feedback Assistant is an AI-powered customer feedback analysis tool for CX teams working with NPS, survey responses and open-text feedback

Faster insight

Find trends and explanations without manual analysis work

Better basis for decision-making

Understand what drives promoters, passives and detractors

More action

Get AI-based suggestions for priorities and improvements

Make it happen

Let AI suggest how to react, retain or transform

Are your teams already using AI on feedback data — under the radar?

AI is becoming a natural part of customer feedback analysis. Teams use it to summarize survey comments, spot trends and understand what drives NPS scores.

But when feedback is copied into generic AI tools, sensitive customer data may leave approved systems — creating risks around GDPR, compliance, governance and data security.

nps.today AI Feedback Assistant gives your teams a safer way to work with AI-powered feedback analysis.

Analyze feedback directly inside nps.today, ask questions, explore trends and get suggested actions — all in a purpose-built AI environment designed for customer feedback and NPS analysis.

Answers are structured around promoters, passives and detractors, so your teams get consistent insights without relying on unofficial workarounds.

A GDPR-safe AI environment

AI Feedback Assistant creates a GDPR-safe environment for using AI on customer feedback. It enables organizations to get started quickly - without first having to build their own integrations or data models.

Special introductory offer in june