eurodan-huse – operational NPS creates insights
eurodan-huse has gained great insight into what they succeed in and where to improve the customer experience. It has enabled them to have more dialogue with the customers.
Challenge
At eurodan-huse they wanted more insights into their customers and how they perceived the company. eurodan-huse already had a large focus on good customer experience but didn’t know if the customer experience they felt they had was aligned with the customers.
Solution
The solution became systemized surveys measuring customer satisfaction with nps.today’s platform. The decision was to send out 11 surveys spread across the customer journey. Via live screens with live updates, the NPS surveys are visualized for all in their everyday work life.
Result
eurodan-huse has gained great insight into what they succeed in and where to improve the customer experience. It has enabled them to have more dialogue with the customer and from this improves the relationship between customer and employee.
Operational NPS creates insights for both customers and employees
What difference does operational NPS make to an organization with an already large focus on good customer experiences?
Via nps.today, eurodan-huse has systemized the surveys of customer satisfaction. Through 11 surveys spread out on the customer journey, in just a short time they have gained great insight into what they succeed in and where they can improve the customer experience. And the customers are not fed up with the large number of surveys.
Customer satisfaction integrated
With the implementation of nps.today, eurodan-huse has had customer satisfaction integrated across the entire organization. From the board to each department. Via live screens with live updates, the NPS surveys are visualized, and they become part of the employee’s everyday work life. This effort is supported by a structured segmentation of the incoming responses so what the employees see is relevant for them and their department.
Controlling the communication
If he must point out one thing that has made the biggest improvement for eurodan-huse, Rasmus Dahl does not hesitate to say:
“It has shown us the importance of, that it is us who are controlling the communication with the customers, instead of the opposite where they must seek a dialogue with us themselves”
About eurodan-huse
- NPS has contributed to strengthen the communication with the customers and improved the relationship between customer and employee.
- eurodan-huse is a family business in the construction industry, consisting of 180 employees, distributed at eight offices across the country.
- With the implementation of nps.today, eurodan-huse has integrated customer satisfaction across the organization.
Ready to Simplify and Elevate Your Customer Experience?
Start with a demo – and experience the power of one scale and one platform.