nps.today for Outlook
Integration
Get closer to the experiences of your customers
nps.today has launched a unique NPS solution for your Outlook client that provides the option of having the customers close by. You get the opportunity to make customer satisfaction work more operational, and you can quickly gather insights in your customers’ experiences and act on them.
Using NPS for Outlook, you know how your customers feel and what you need to do to make even better customer experiences; thus, increased loyalty. Our solution provides you with a quick overview of existing customer relations and insights in a given campaign.
Core functions
Send survey
Choose and send survey to respondents
See score and rating
See NPS score and rating on the individual contact
Meeting NPS
Send surveys directly from the Outlook or Teams meeting
P-GAP
Measure Perception Gap after each meeting
Send NPS surveys directly from Outlook
Using our solution, measurement of customers’ satisfaction becomes a completely natural part of everyday life. NPS is not just a measurement but also an effective dialog tool in all faces of the customer journey. Using NPS for Outlook, you are able to transmit surveys directly from your Outlook client from your favorite device.
The method creates useful feedback in corporation with potential, new, and existing customers and gives answers to questions you would never imagine asking. Use the customers’ feedback to increase sales, optimize the shopping experience, and keep unsatisfied customers that may be going their way. That is what we call Operational NPS.