CX where work actually happens
Why work with CX inside existing systems
nps.today embeds customer experience directly into the tools employees, analysts, and leaders already use every day. Instead of introducing yet another CX platform, insights and actions become part of existing workflows — driving faster adoption and real impact.
No more context switching
Bring CX into the tools your teams already use
Traditional CX solutions require employees to leave their daily systems to find insights and take action. With nps.today, customer feedback appears directly inside CRM, service, and contact center platforms – even in Microsoft Outlook — making CX visible, accessible, and actionable where work is already being done.
Act while it still matters
Empower frontline employees with real- time customer insight
When CX is embedded in daily tools, employees with customer contact instantly see previous experiences and feedback. This enables proactive action — whether during a service interaction or while preparing for an upcoming customer contact.
Insight with business context
Combine customer feedback with customer data
Feedback becomes significantly more valuable when combined with existing customer data. By linking customer pulse results with segmentation, value, or relationship data, organizations can prioritize follow-up based on business impact — not just scores.
Built for existing workflows
CX that fits your IT landscape
IT teams appreciate solutions that work with existing systems. With nps.today, survey triggers and follow-up actions can be based on already established workflows in platforms like Salesforce, Microsoft Dynamics, and Zendesk — without introducing new tools for end users.
CX beyond standard integrations
One feedback app — embedded anywhere
In addition to standard plug-ins for CRM and service platforms, nps.today offers a unique Feedback App that can be embedded in other internal systems. It is even available directly in Microsoft Outlook, ensuring CX insights are accessible to everyone — without changing how they work.
CX as part of daily work
Make closed-loop feedback a natural habit
When CX closed loop is fully integrated into existing systems, measuring, understanding, and acting on feedback becomes a natural part of everyday work — not a separate CX exercise, but an operational capability.
